To direct you to the best information, please:
Are these funds a loan and do I have to pay them back?
These funds are not a loan and you do not have to pay them back. The funds are provided to you by the university to set you up to succeed and help with the extra costs associated with studying.
Do I need to apply for the awards?
Flying Start, IFY (Integrated Foundation Students) and StudyPlus Awards:
These awards are no longer available to new students.
Ad hoc Cost of Living Awards:
This will depend on which award is available. Please contact the Student Support Funds Team for further information
Do I need to apply for the awards?
You do not need to apply for these funds. If you are entitled to this award you will automatically receive an email once the funds have been issued and your account is ready for you to log in.
Do I need to apply for the awards?
For more information on the University awards available for you please visit: myuclan.uclan.ac.uk then click the services for students tab > Check Bursary Entitlement/Payments.
If you wish to apply for a Hardship bursary you can do this via the Student Support team available in the Student Support Centre on main campus or via email at studentsupport@uclan.ac.uk.
Do I need to apply for the awards?
Yes, this is an application based award. However, applications for this year (2025) have now closed.
Do I need to apply for the awards?
Please contact the studentlife.finance@uea.ac.uk for more information.
Do I need to apply for the awards?
Please visit the University of Edinburgh's Student Funding page for more information on available funding.
Do I need to apply for the awards?
Please contact hardshipfunds@swansea.ac.uk or visit Swansea University's Bursary & Scholarship page for further information.
Do I need to apply for the awards?
You can find information about the available awards here.
Please contact scholarships@pointblankmusicschool.com for further information.
Do I need to apply for the awards?
Please visit City St. George's Grants & Bursaries page or contact angelina.mahendra.1@citystgeorges.ac.uk for more information.
Do I need to apply for the Access Sheffield award?
You do not need to apply for this award.
If you are entitled to the Access Sheffield IT & Equipment Bursary you will automatically receive an email once the funds have been issued and your Access Sheffield account is ready for you to log in.
Do I need to apply for the ARU Aspire awards?
Digital Support Funds:
Please contact funds@aru.ac.uk to apply for this award.
BooksPlus:
No new students will be issued funds.
FE Bursary:
These funds are specifically for Further Education students from Writtle University College. For further information on this award please contact bursaries@writtle.ac.uk
Emergency Hardship Awards:
Please contact moneyadvice@aru.ac.uk for further information about the available bursaries.
Do I need to apply for the Aspire at Huddersfield award?
You can apply for this award by contacting hardshipfund@hud.ac.uk
Do I need to apply for the Aspire@Greenwich award?
You do not need to apply for this award. If you are entitled to The Greenwich Bursary you will automatically receive an email once the funds have been issued and your Aspire@Greenwich account is ready for you to log in.
Do I need to apply for the Aston Journey awards?
Aston Extra:
You do not need to apply for this award. If you are entitled to the Aston Extra award you will automatically receive an email once the funds have been issued and your Aston Journey account is ready for you to log in.
Vice Chancellor's Innovation and Enterprise Scholarship:
You will need to apply for the Vice Chancellor's Innovation and Enterprise Scholarship. Please contact the university for further information.
Aston Pathway Student:
Funds are provided to Pathway students who have attended a Pathway event held at Aston University as confirmed by the Pathway Team
Aston Future Student:
Eligible offer holders do not need to apply. If you are eligible, you will receive an email to your email address (as shown on your UCAS form) with instructions for logging on to the Aston Journey portal.
Various other Bursaries & Hardship funds:
Please click here for further information on the available awards.
Do I need to apply for the BBK (Birkbeck) Aspire awards?
These awards are issued by the University to individuals who have taken part in activities like research studies.
For student hardship awards, please contact the University for further information.
Do I need to apply for the BCU Aspire award?
You do not need to apply for this award. If you were entitled to the BCU Aspire award you will have already received your funds and login information.
No further funds are being issued.
Do I need to apply for the BNU Future Success awards?
BNU Learning and Resources Fund:
You do not need to apply for this award. If you are entitled to the BNU Learning and Resources Fund you will automatically receive an email once the funds have been issued and your BNU Future Success account is ready for you to log in.
For more information, please click here.
Others:
You will need to apply for the below awards
For further information on these awards please click here.
Do I need to apply for the Bolton Aspire award?
If you were eligible you would've already received your funds.
This award is no longer available for new students.
Do I need to apply for the Cardiff StudyPlus awards?
Cardiff Bursary:
You do not need to apply for this award. Your eligibility will be determined through the household income assessment conducted through your UK Student Loan application.
Together Bursary:
You will need to apply for this award. Please see further information here
Next Step Bursary:
You do not need to apply for this award. Eligible students will be contacted.
Hardship funds:
Please contact the University at moneysupport@cardiff.ac.uk for further information on the available awards.
Do I need to apply for the CCCU Aspire awards?
You may need to apply for the available awards.
Please visit the links below for more information:
https://www.canterbury.ac.uk/study-here/fees-and-funding/scholarships-and-bursaries
Do I need to apply for the Chester Aspire awards?
Yes, you will need to apply for the awards available through Chester Aspire.
Please click here for more information on the available awards.
Do I need to apply for the Essex Aspire awards?
Please visit https://www.essex.ac.uk/scholarships or contact askthehub@essex.ac.uk for information on how to apply for the available awards.
Do I need to apply for the Lancaster Aspire awards?
These awards are issued by the University to individuals who have taken part in activities.
Do I need to apply for the Newcastle Aspire awards?
Please contact the university for further information.
Do I need to apply for the Oxford Brookes Aspire awards?
Please click here for further information about the awards that are currently available.
Do I need to apply for the Ravensbourne Aspire awards?
Ravensbourne Aspire Credit & Widening Participation Uplift:
You do not need to apply for these awards. If you are entitled to the Ravensbourne Aspire Credit & Widening Participation Uplift awards you will automatically receive an email once the funds have been issued and your Ravensbourne Aspire account is ready for you to log in.
Scholarships & Bursaries & Ad hoc Hardship Awards:
For more information on available awards click here.
Do I need to apply for the Ruskin Aspire awards?
Please contact the Student Funding team at courses@ruskin.ac.uk for further information about the available awards.
Do I need to apply for the Salford Inspire awards?
Salford Inspire Credit:
You do not need to apply for this award. If you are entitled to the Salford Inspire Credit award you will automatically receive an email once the funds have been issued and your Salford Inspire account is ready for you to log in. For the full T&cCs, please click here.
Uplift Payment:
You do not need to apply for this award. If you are entitled to the Uplift award you will automatically receive an email once the funds have been issued and your Salford Inspire account is ready for you to log in. For the full T&C's, please click here.
Do I need to apply for the Santander Aspire awards?
Yes, you will need to apply for these awards. Please click here to visit Santander Universities Open Academy for more information on the variety of Grants & Competitions that are available to support you in your studies.
Do I need to apply for the Southampton Aspire award?
Yes, you do need to apply for these awards.
Please contact studentinclusion@soton.ac.uk for more information about the available awards.
Do I need to apply for the Sussex Aspire awards?
Yes, you do need to apply for these awards.
Further information can be found here or you can contact the University at studentfunding@sussex.ac.uk.
Do I need to apply for the Teesside Advance award?
You do not need to apply for this award. If you are entitled to the Teesside Advance Credit award you will automatically receive an email once the funds have been issued and your Teesside Advance account is ready for you to log in.
Do I need to apply for the TU London award?
You do not need to apply for this award. If you are entitled to the Digital Credit award you will automatically receive an email once the funds have been issued and your TU London account is ready for you to log in.
Do I need to apply for the UCB Kick-Start awards?
Kick-Start Award:
You do not need to apply for this award as both your household income and your eligibility as a UK student will be determined by your Student Finance assessment. However, if you want to be considered for the second Kick-Start award, you and anyone else who provides information as part of your Student Finance application, must give consent for their information to be shared with the University.
Digital Award:
You do not need to apply for this award. If you are entitled to the Digital Award you will automatically receive an email once the funds have been issued and your UCB Kick-Start account is ready for you to log in.
Do I need to apply for the UEL Aspire award?
For more information on these awards, please click here.
Do I need to apply for the University of Law Aspire awards?
Please click here for more information on the available awards.
Do I need to apply for the UWL Aspire awards?
UWL Aspire Credit & 1st Year Book Funds:
You do not need to apply for these awards. If you are entitled to these funds you will automatically receive an email once the funds have been issued and your UWL Aspire account is ready for you to log in.
Path to Success Scholarship & Full Time UG Bursary:
You may need to apply for these awards. For more information on available awards please click here.
Hardship Awards, including a Short Term Loan:
You may need to apply for these awards. For more information on available awards please click here.
Do I need to apply for the Westminster Aspire Loan?
Yes. To apply, login to compass https://compass.westminster.ac.uk/s/ or email studentcentre@westminster.ac.uk
Do I need to apply for the WLV Wallet awards?
WLV Wallet Bursary:
You do not need to apply for this award. If you are entitled to WLV Wallet Bursary funds you will automatically receive an email once the funds have been issued and your WLV Wallet account is ready for you to log in.
Dennis Turner Hardship Fund:
Please see further information here.
Other Ad hoc awards:
You can find further information about available bursaries here.
Do I need to apply for the Worcester Get Involved award?
You do not need to apply for this award. If you are entitled to the Get Involved award you will automatically receive an email once the funds have been issued and your Get Involved account is ready for you to log in.
Do I need to apply for the Worcester Reach award?
This award is no longer available for new students.
If you were eligible you would've already received your funds.
Do I need to apply for the York St. John Aspire awards?
These awards are no longer available for new students.
If you were eligible you would've already received your funds.
How can I get a Kick-Start card?
Kick-Start cards will be issued at Enrolment in Thinkspace, Ground Floor, McIntyre House from 8th September to 3rd October. Please bring your student ID card with you or collect it from Enrolment.
How can I use my funds?
The UWL Aspire Credit & 1st Year Book Funds are "credit" funds loaded on to a personal UWL Aspire account that is set up by the university for eligible students. These funds can be used as a payment method to purchase resources on the UWL Aspire online shop. Some awards may be restricted to use with purchasing certain products.
The other funds are "cash" funds. They are also loaded on to a personal UWL Aspire account that is set up by the university for eligible students. These funds can either be used as a payment method to purchase resources on the UWL Aspire online shop or withdrawn as cash.
If you have been awarded funds, you will be sent an email stating how those funds can be used.
How can I use my funds?
The Ravensbourne Aspire Credit & Widening Participation Uplift awards are "credit" funds loaded on to a personal Ravensbourne Aspire account that is set up by the university for eligible students. These funds can be used as a payment method to purchase resources on the Ravensbourne Aspire online shop. Some awards may be restricted to use with purchasing certain products.
Most of the Scholarships & Bursaries & Ad hoc Hardship Awards are "cash" funds. They are also loaded on to a personal Ravensbourne Aspire account that is set up by the university for eligible students. These funds can either be used as a payment method to purchase resources on the Ravensbourne Aspire online shop or withdrawn as cash.
If you have been awarded funds, you will be sent an email stating how those funds can be used.
How can I use my funds?
These funds are "cash" funds loaded on to a personal Ruskin Aspire account that is set up by the college for eligible students. These funds can either be used as a payment method to purchase resources on the Ruskin Aspire online shop or withdrawn as cash.
How can I use my funds?
These funds are "cash" funds loaded on to a personal account that is set up by the University for eligible students.
These funds can either be used as a payment method to purchase resources on the online shop or withdrawn as cash.
How can I use my funds?
The Salford Inspire Credit and Uplift Payments are "credit" funds loaded on to a personal Salford Inspire account that is set up by the University for eligible students. These funds can be used as a payment method to purchase resources on the Salford Inspire online shop. Some awards may be restricted to use with purchasing certain products.
Some of the Ad hoc awards funds are "cash" funds. They are also loaded on to a personal Salford Inspire account that is set up by the University for eligible students. These funds can either be used as a payment method to purchase resources on the Salford Inspire online shop or withdrawn as cash.
If you have been awarded funds, you will be sent an email stating how those funds can be used.
How can I use my funds?
These funds are "credit" funds loaded on to a personal account that is set up by the University for eligible students.
These funds can be used as a payment method to purchase resources on the online shop.
How can I use my funds?
The BNU Learning and Resource funds are "credit" funds loaded on to a personal BNU Future Success account that is set up by the University for eligible students. These funds can be used as a payment method to purchase resources on the BNU Future Success online shop. Some awards may be restricted to use with purchasing certain products.
The other awards are "cash" funds. They are also loaded on to a personal BNU Future Success account that is set up by the University for eligible students. These funds can either be used as a payment method to purchase resources on the BNU Future Success online shop or withdrawn as cash.
If you have been awarded funds, you will be sent an email stating how those funds can be used.
How can I use my funds?
The Digital Inclusion Funds are "credit" funds loaded on to a personal Chester Aspire account that is set up by the University for eligible students. These funds can be used as a payment method to purchase resources on the Chester Aspire online shop. Some other awards may be restricted to use with purchasing certain products.
Most of the other funds are "cash" funds. They are also loaded on to a personal Chester Aspire account that is set up by the University for eligible students. These funds can either be used as a payment method to purchase resources on the Chester Aspire online shop or withdrawn as cash.
If you have been awarded funds, you will be sent an email stating how those funds can be used.
How can I use my funds?
The funds are "credit" funds loaded on to a personal Worcester Get Involved account that is set up by the university for eligible students. These funds can be used as a payment method to pay for memberships to clubs and societies on the Worcester Get Involved online shop.
How can I use my funds?
These funds are "cash" funds loaded on to a personal account that is set up by the university for eligible students. These funds can either be used as a payment method to purchase resources on the online shop or withdrawn using as cash.
How can I use my funds?
Your funds will be loaded on to a personal Santander Aspire account that is set up by Santander for eligible students.
Depending on which award you have been issued, the funds can either be used as a payment method to purchase resources on the Santander Aspire online shop or withdrawn as cash. Some awards may be restricted to use with purchasing certain products.
Some awards are "credit" funds that can be used as a payment method to purchase resources on the Santander Aspire online shop.
Other awards are "cash" funds that can either be used as a payment method to purchase resources on the Santander Aspire online shop or withdrawn as cash.
There are also awards that are a mix of both "credit" and "cash" funds where all funds can be used on the Santander Aspire online shop but only some of the award funds can be withdrawn.
If you have been awarded funds, you will be sent an email stating how those funds can be used.
How can I use my funds?
These funds are "cash" funds loaded on to a personal account that is set up by the university for eligible individuals. These funds can either be used as a payment method to purchase products on the online shop or withdrawn as cash.
How can I use my funds?
These funds are "cash" funds loaded on to a personal Oxford Brookes Aspire account that is set up by the university for eligible individuals.
These funds can either be used as a payment method to purchase resources on the Oxford Brookes Aspire online shop or withdrawn as cash.
How can I use my funds?
The Digital Hardship Funds are "credit" funds loaded on to a personal University of Law Aspire account that is set up by the University for eligible students. These funds can be used as a payment method to purchase resources on the University of Law Aspire online shop. Some awards may be restricted to use with purchasing certain products.
Most of the Hardship Funds are "cash" funds. They are also loaded on to a personal University of Law Aspire account that is set up by the university for eligible students. These funds can either be used as a payment method to purchase resources on the University of Law Aspire online shop or withdrawn as cash.
If you have been awarded funds, you will be sent an email stating how those funds can be used.
How can I use my funds?
The funds are "credit" funds loaded on to a personal Aspire at London Metropolitan University account that is set up by the university for eligible students. These funds can be used as a payment method to purchase specific textbook(s) on the Aspire at London Metropolitan University online shop.
How can I use my funds?
The funds are "credit" funds loaded on to a personal Northumbria Aspire account that is set up by the university for eligible students. These funds can be used as a payment method to purchase specific resources on the Northumbria Aspire online shop.
How can I use my funds?
The funds are loaded on to a personal Aspire at the University of Birmingham account that is set up by the University for eligible students. These funds can be used as a payment method to purchase specific resources on the Aspire at the University of Birmingham online shop.
How can I use my funds?
These funds are loaded on to a personal CCCU Aspire account that is set up by the University for eligible students. Most of the awards can either be used as a payment method to purchase resources on the CCCU Aspire online shop or withdrawn as cash.
Some of these awards like the Food Voucher award can only be used as a payment method to purchase specific resources on the CCCU Aspire online shop. If the award is restricted then this should be advised when you are sent the bursary information.
How can I use my funds?
The funds are "credit" funds loaded on to a personal Bolton Aspire account that is set up by the University for eligible students.
These funds can be used as a payment method to purchase resources on the Bolton Aspire online shop and in the SU Shop on campus.
How can I use my funds?
These funds are "cash" funds. They are loaded to a personal account that is set up by the university for eligible students. These funds can be withdrawn as cash.
How can I use my funds?
The Harris Bursaries for Books, Technology and Food awards are "credit" funds loaded on to a personal account that is set up by the University for eligible students. These funds can be used as a payment method to purchase resources on the online shop. Some awards may be restricted to use with purchasing certain products.
Foundation & Financial Bursaries are "cash" funds. They are also loaded on to a personal account that is set up by the university for eligible students. These funds can either be used as a payment method to purchase resources on the online shop or withdrawn as cash.
If you have been awarded funds, you will be sent an email stating how those funds can be used.
Ad hoc Cost of Living Awards may be credit, cash or a mix of credit and cash funds. Further information about your award will be sent to you if you are eligible.
How can I use my funds?
The BooksPlus and Digital Support funds are "credit" funds loaded on to a personal ARU Aspire account that is set up by the University for eligible students. These funds can be used as a payment method to purchase resources on the ARU Aspire online shop. Some awards may be restricted to use with purchasing certain products - if this is the case further information will be sent to you when you receive your funds.
FE bursary and the Emergency Hardship Award funds are "cash" funds. They are also loaded on to a personal ARU Aspire account that is set up by the University for eligible students. These funds can either be used as a payment method to purchase resources on the ARU Aspire online shop or withdrawn as cash.
If you have been awarded funds, you will be sent an email stating how those funds can be used.
How can I use my funds?
The WLV Wallet Bursary funds are "credit" funds loaded on to a personal WLV Wallet account that is set up by the University for eligible students. These funds can be used as a payment method to purchase resources on the WLV Wallet online shop. Some awards may be restricted to use with purchasing certain products.
Most of the Dennis Turner Hardship funds and other Ad hoc awards are "cash" funds. They are also loaded on to a personal WLV Wallet account that is set up by the University for eligible students. These funds can either be used as a payment method to purchase resources on the WLV Wallet online shop or withdrawn as cash.
If you have been awarded funds, you will be sent an email stating how those funds can be used.
How can I use my funds?
Your funds can either be used as a payment method to purchase resources on the online shop or withdrawn as cash.
How can I use my funds?
The Digital Equipment Support funds are "credit" funds loaded on to a personal UEL Aspire account that is set up by the university for eligible students. These funds can be used as a payment method to purchase resources on the UEL Aspire online shop. Some awards may be restricted to use with purchasing certain products.
The other awards are "cash" funds. They are also loaded on to a personal UEL Aspire account that is set up by the university for eligible students. These funds can either be used as a payment method to purchase resources on the UEL Aspire online shop or withdrawn as cash.
If you have been awarded funds, you will be sent an email stating how those funds can be used.
How can I use my funds?
Your funds will be loaded on to a personal account that is set up by the charity for eligible individuals.
Depending on which award you have been issued, the funds can either be used as a payment method to purchase resources on the online shop or withdrawn as cash. Some awards may be restricted to use with purchasing certain products.
If you have been awarded funds, you will be sent an email stating how those funds can be used.
How can I use my funds?
The Digital Award and Kick-Start Award are "credit" funds loaded on to a personal account that is set up by the university for eligible students. These funds can be used as a payment method to purchase resources on the online shop. Some awards may be restricted to use with purchasing certain products.
The Travel Reimbursement & Cost of Living Allowance can either be used as a payment method to purchase resources on the online shop or withdrawn as cash.
If you have been awarded funds, you will be sent an email stating how those funds can be used.
How can I use my funds?
These funds are "cash" funds loaded on to a personal account that is set up by the university for eligible students. These funds can either be used as a payment method to purchase resources on the online shop or withdrawn as cash.
How can I use my funds?
These funds are "cash" funds loaded on to a personal account that is set up by the university for eligible students. These funds can either be used as a payment method to purchase resources on the online shop or withdrawn as cash.
How can I use my funds?
These funds are "cash" funds loaded on to a personal account that is set up by the university for eligible students. These funds can either be used as a payment method to purchase resources on the online shop or withdrawn as cash.
How can I use my funds?
These funds are "cash" funds loaded on to a personal account that is set up by the university for eligible students. These funds can either be used as a payment method to purchase resources on the online shop or withdrawn as cash.
How can I use my funds?
Your funds will be loaded on to a personal account that is set up by the University for eligible students.
Depending on which award you have been issued, the funds can either be used as a payment method to purchase resources on the online shop or withdrawn as cash.
Some awards may be restricted for purchasing certain products or there may be a limit on how much can be withdrawn.
If you have been awarded funds, you will be sent an email stating how those funds can be used.
How can I use my funds?
These funds are "cash" funds loaded on to a personal account that is set up by the university for eligible students. These funds can either be used as a payment method to purchase resources on the online shop or withdrawn as cash.
How can I use my funds?
Your funds will be loaded on to a personal account that is set up by the University for eligible students.
Depending on which award you have been issued, the funds can either be used as a payment method to purchase resources on the online shop or withdrawn as cash.
Some awards, like the Digital Support Funds, may be restricted to purchasing certain products or there may be a limit on how much can be withdrawn.
If you have been awarded funds, you will be sent an email stating how those funds can be used.
How can I use my funds?
Your funds will be loaded on to a personal account that is set up by the University for eligible individuals.
Depending on which award you have been issued, the funds can either be used as a payment method to purchase resources on the online shop or withdrawn as cash.
Some awards may be restricted for purchasing certain products or there may be a limit on how much can be withdrawn.
If you have been awarded funds, you will be sent an email stating how those funds can be used.
How can I use my funds?
These funds are "cash" funds loaded on to a personal account that is set up by the university for eligible students. These funds can either be used as a payment method to purchase resources on the online shop or withdrawn as cash.
What awards are available through Westminster Aspire?
Currently there is only one award that can be accessed through the portal. This is a short term, 4 week loan arranged by the university.
What awards are available to access through the portal?
There are several support based awards that can be accessed through the Sunderland StudyPlus portal.
What awards are available to access through the portal?
There are a variety of awards available to access through , including support and scholarships awards. Please see some of them below:
You can find more information at https://www.essex.ac.uk/student/university-financial-support
What awards are available to access through the portal?
There are several awards that can be accessed through the portal. Please see some of them listed below:
and there are many other awards, scholarships and prizes.
What awards are available to access through the portal?
There are several grants that can be accessed through the portal. Grants can be awarded for items such as, but not limited to, those on the list below:
What awards are available to access through the portal?
Currently there is only one award that can be accessed through the portal.
That is the Save the Student Bursary.
What awards are available to access through the portal?
There are several awards that can be accessed through the portal.
What awards are available to access through the portal?
The University of Edinburgh currently provides Discretionary Funding through the scheme.
What awards are available to access through the portal?
There are several awards that can be accessed through the portal. Please see some of them below:
What awards are available to access through the portal?
There are several awards that can be accessed through the portal. Please see some of them below:
What awards are available to access through the portal?
There are several awards that can be accessed through the portal. Please see some of them below:
What awards are available to access through the Access Sheffield portal?
Currently there is only one award that can be accessed through the Access Sheffield portal. This is the Access Sheffield IT & Equipment Bursary.
What awards are available to access through the ARU Aspire portal?
There are several awards that can be accessed through the ARU Aspire portal. Please see some of them below:
What awards are available to access through the Aspire at Huddersfield portal?
Currently there is only one award that can be accessed through the Aspire at Huddersfield portal. This is the Hardship award.
What awards are available to access through the Aspire at London Metropolitan University portal?
Currently there is one award that can be accessed through the Aspire at London Metropolitan University portal. This award is issued to eligible Law students to cover the cost of specific textbooks for their course.
What awards are available to access through the Aspire at the University of Birmingham portal?
Currently there is one award that can be accessed through the Aspire at the University of Birmingham portal. This award is issued to eligible students to cover the cost of specific textbooks for their MBA course.
What awards are available to access through the Aspire@Greenwich portal?
Currently there is only one award that can be accessed through the Aspire@Greenwich portal. This is The Greenwich Bursary. This is a Widening Participation (WP) Award for Home students, based on Household Income.
What awards are available to access through the Aston Journey portal?
There are several awards that can be accessed through the Aston Journey portal. Please see some of them below:
What awards are available to access through the BBK (Birkbeck) Aspire portal?
There are several awards that can be accessed through the BBK Aspire portal. These awards are issued by the University to individuals who have taken part in activities like research studies or volunteering for the university, or as student hardship support.
What awards are available to access through the BCU Aspire portal?
Currently there is only one award that can be accessed through the BCU Aspire portal. This is the BCU Aspire award.
What awards are available to access through the BNU Future Success portal?
There are several awards that can be accessed through the BNU Future Success portal. Please see them below:
What awards are available to access through the Bolton Aspire portal?
Currently there is only one award that can be accessed through the Bolton Aspire portal. This is the UniAsItShouldBe award.
This award is no longer available for new students.
What awards are available to access through the Cardiff StudyPlus portal?
There are several awards that can be accessed through the Cardiff StudyPlus portal. Please see them below:
What awards are available to access through the CCCU Aspire portal?
There are several awards that can be accessed through the CCCU Aspire portal.
Please see some of them below:
Many other Scholarships, Grants and Bursaries are available.
More information about the currently available funds can be found at Canterbury Scholarships and Bursaries and Financial Support
What awards are available to access through the Chester Aspire portal?
There are several ad hoc hardship awards that can be accessed through the Chester Aspire portal. Please see some of them below:
What awards are available to access through the Herts Aspire portal?
Currently there is only one award that can be accessed through the portal. This is the Short Term Assistance Grant.
What awards are available to access through the Lancaster Aspire portal?
There are several awards that can be accessed through the Lancaster Aspire portal. These awards are issued by the university to individuals who have taken part in activities.
What awards are available to access through the Newcastle Aspire portal?
There are several awards that can be accessed through the portal. Please see some of them below:
What awards are available to access through the Northumbria Aspire portal?
Currently there is one award that can be accessed through the Northumbria Aspire portal. This award is issued to eligible Law students to cover the cost of specific textbooks/book bundles for their course.
What awards are available to access through the Oxford Brookes Aspire portal?
The awards that can be accessed through the Oxford Brookes Aspire portal are:
What awards are available to access through the Ravensbourne Aspire portal?
There are several awards that can be accessed through the Ravensbourne Aspire portal. Please see them below:
What awards are available to access through the Ruskin College Aspire portal?
There are several awards that can be accessed through the Ruskin College Aspire portal. Those who were eligible for that award have been contacted.
What awards are available to access through the Salford Inspire portal?
There are several awards that can be accessed through the Salford Inspire portal.
Please see them below:
What awards are available to access through the Santander Aspire portal?
There are a variety of different grants, bursaries, awards and scholarships provided by Santander Open Academy that can be accessed through the Santander Aspire portal and new opportunities are added to Santander Open Academy regularly.
You can also go to Santander Open Academy and register for further updates.
What awards are available to access through the Southampton Aspire portal?
There are several awards that can be accessed through the portal. Please see some of them below:
What awards are available to access through the Sussex Aspire portal?
There are several awards that can be accessed through the Sussex Aspire portal. Please see them below:
What awards are available to access through the Teesside Advance portal?
Currently there is only one award that can be accessed through the Teesside Advance portal. This is the Advance Credit award which is £100 per progressive academic year, up to a maximum of £300.
What awards are available to access through the TU London portal?
Currently there is only one award that can be accessed through the TU London portal. This is the Digital Credit award where funds are issued to eligible students to purchase a laptop from a list compiled by the University.
What awards are available to access through the UCB Kick-Start portal?
There are several awards that can be accessed through the UCB Kick-Start portal. Please see some of them below:
What awards are available to access through the UEL Aspire portal?
There are several awards that can be accessed through the UEL Aspire portal. Please see some of them below:
What awards are available to access through the University of Law Aspire portal?
There are several awards that can be accessed through the University of Law Aspire portal. Please see them below:
For more information about these awards, please click here
What awards are available to access through the UWL Aspire portal?
There are several awards that can be accessed through the UWL Aspire portal. Please see them below:
What awards are available to access through the WLV Wallet portal?
There are several awards that can be accessed through the WLV Wallet portal. Please see some of them below:
What awards are available to access through the Worcester Get Involved portal?
Currently there is only one award that can be accessed through the Worcester Get Involved portal. This is the Get Involved award.
What awards are available to access through the Worcester Reach portal?
Currently there is only one award that can be accessed through the Worcester Reach portal. This is the Reach award.
This award is no longer available for new students.
What awards are available to access through the York St. John Aspire portal?
Currently there two awards that can be accessed through the York St John Aspire portal. These are the Aspire Credit and Widening Participation awards. These awards are no longer available for new students.
What is the scheme?
helps you make the very best of your time in education by improving access to the learning tools and supplies you need to support your studies.
Not only can you access and use your funds on the portal, but there is also access to free online resources that cover a wide range of topics like Study Skills, Money Matters, Wellbeing and Employability.
What is the scheme?
helps you make the very best of your time at University by improving access to the learning tools and supplies you need to support your studies.
Not only can you access and use your funds on the portal, but there is also access to free online resources that cover a wide range of topics like Study Skills, Money Matters, Wellbeing and Employability.
What is the scheme?
has been set up to support your student journey. The portal has been specifically designed to support your student experience in accessing financial support such as hardship funds or welfare loans you may be eligible to receive.
What is the scheme?
helps you make the very best of your time at university by improving access to the learning tools and supplies you need to support your studies. Not only can you access and use your funds on the portal, but there is also access to free online resources that cover a wide range of topics like Study Skills, Money Matters, Wellbeing and Employability.
What is the scheme?
has been set up to support your student journey. The portal has been specifically designed to support your student experience in accessing financial support such as hardship funds or welfare loans you may be eligible to receive.
What is the scheme?
has been set up to support your student journey. Not only can you access and use your funds on the portal, but there is also access to free online resources that cover a wide range of topics like Study Skills, Money Matters, Wellbeing and Employability.
What is the scheme?
has been set up to support your student journey. Not only can you access and use your funds on the portal, but there is also access to free online resources that cover a wide range of topics like Study Skills, Money Matters, Wellbeing and Employability.
What is the scheme?
has been set up to support your student journey. Not only can you access and use your funds on the portal, but there is also access to free online resources that cover a wide range of topics like Study Skills, Money Matters, Wellbeing and Employability.
What is the scheme?
has been set up to support your student journey. Not only can you access and use your funds on the portal, but there is also access to free online resources that cover a wide range of topics like Study Skills, Money Matters, Wellbeing and Employability.
What is the scheme?
has been set up to support your student journey. Not only can you access and use your funds on the portal, but there is also access to free online resources that cover a wide range of topics like Study Skills, Money Matters, Wellbeing and Employability.
What is the scheme?
helps you make the very best of your time at university by improving access to the learning tools and supplies you need to support your studies. Not only can you access and use your funds on the portal, but there is also access to free online resources that cover a wide range of topics like Study Skills, Money Matters, Wellbeing and Employability.
What is the Birkbeck Aspire scheme?
BBK (Birkbeck) Aspire supports the university in making cash payments or providing gift vouchers to individuals who have taken part in research studies, other activities or funds to students that need support.
What is the Herts Aspire scheme?
has been set up to support your student journey. Not only can you access and use your funds on the portal, but there is also access to free online resources that cover a wide range of topics like Study Skills, Money Matters, Wellbeing and Employability.
What is the Lancaster Aspire scheme?
Lancaster Aspire supports the university in making cash payments, or providing gift vouchers, to individuals who have taken part in research studies and other activities.
What is the Naval Children's Charity Aspire scheme?
The Naval Children's Charity Aspire scheme provides financial assistance child or dependants (under 25 years old) of someone who is either a Serving or Veteran of the Royal Navy who are looking towards an apprenticeship, college or higher education.
What is the Newcastle Aspire scheme?
has been set up to support your student journey. Not only can you access and use your funds on the portal, but there is also access to free online resources that cover a wide range of topics like Study Skills, Money Matters, Wellbeing and Employability.
What is the Santander Aspire scheme?
Santander Aspire helps you make the very best of your time in education by improving access to the learning tools and supplies you need to support your studies. Not only can you access and use your funds on the Santander Aspire portal, but there is also access to free online resources that cover a wide range of topics like Study Skills, Money Matters, Wellbeing and Employability.
What is the Sussex Aspire scheme?
Sussex Aspire helps you make the very best of your time at University by improving access to the funds you need to support your studies.
What is the Westminster Aspire Scheme?
Westminster Aspire helps the university improve access to student support, including access to a short term emergency loan (arranged by the university).
When do my funds expire?
Most of the funds will expire 365 days after they were issued or if you leave the university.
The Short Term Loan is an exception and will expire after 4 weeks if it is not withdrawn or spent.
You can check the date that your funds were issued by logging into your UWL Aspire account and going to "My Account", "My Transactions".
When do my funds expire?
Ravensbourne Aspire Credit & Widening Participation Uplift:
Students who enrolled in September 2024 or before: Funds will expire July of the year you graduate or if you leave the university.
Students who enrolled in September 2025 and after: Funds will expire on the 31st of July or if you leave the university.
Scholarships & Bursaries and Ad hoc Hardship Awards:
The expiry date will depend on which award you are issued. Please contact the university to confirm when your funds will expire.
When do my funds expire?
Your funds will expire 365 days after they were issued.
You can check the date that your funds were issued by logging into your Ruskin Aspire account and going to "My Account" then "My Transactions".
When do my funds expire?
Your funds will expire on the 25th of July.
When do my funds expire?
Salford Inspire Credit & Uplift Payments:
Your funds will rollover at the end of each year and will expire at the end of your final year of study. You will need to use your funds before your course completes. For the exact date this will be, please contact AskUS.
Funds will also expire if you leave the University before you complete your studies.
Ad hoc awards:
Each award will have a different expiry date. For the exact expiry date for your ad hoc, please check your email containing your award information. If it is not there please contact AskUS.
When do my funds expire?
BNU Learning and Resources Fund:
Once issued, these funds will be accessible until you graduate or leave the University.
Others: The below awards will expire on the 31st of July after they were issued.
When do my funds expire?
The expiry date will be advised in the email that you are sent when the funds are issued.
If this information was not included in that email, please contact moneysupport@cardiff.ac.uk who will be able to advise the expiry date for the funds you have been awarded.
When do my funds expire?
Your funds will expire around the 31st of July each year but please check with the University's bursary team for the exact date.
Funds will also expire if you leave the University prior to your course ending.
When do my funds expire?
These funds will rollover each year while you are at University and will expire once you finish your course or if you leave the University.
When do my funds expire?
Your funds will expire at the end of your first year or if you leave the University.
When do my funds expire?
Your funds will rollover at the end of each year and will expire at the end of your final year of study. You will need to use your funds before you complete your course (this may be before graduation). The funds will also expire if you leave the University prior to completing your course.
For the exact date this will be please check with the University.
When do my funds expire?
Your funds will rollover each year while you are at University and will expire on the 31st July at the end of your course in your final year of study, or if you leave the University.
When do my funds expire?
Funds for the Flying Start, IFY (Integrated Foundation Students) and StudyPlus Awards expired on 31st of July 2025.
For all other awards, please check the email you were sent when the award was issued.
The funds will also expire if you leave the University prior to completing your course.
When do my funds expire?
The duration of how long your funds will be available for should show on the Santander Universities Open Academy award page. If it does not show, and the information was not emailed to you when your funds were issued, please contact Santander here for further information.
You can check the date that your funds were issued by logging into your Santander Aspire account and going to "My Account" then "My Transactions".
When do my funds expire?
Please check your award email for the expiry date of your funds.
You can check the date that your funds were issued by logging into your BBK Aspire account and going to "My Account" then "My Transactions".
When do my funds expire?
Please check the award confirmation email for the exact expiry date/period for your funds.
You can check the date that your funds were issued by logging into your Aspire account and going to "My Account" then "My Transactions".
When do my funds expire?
Your funds will rollover at the end of each year and will expire 90 days after you complete your course. Funds will also expire if you leave the university prior to graduation.
For the exact date of expiry please check with the University.
When do my funds expire?
Most of the funds will expire 90 days after they have been issued, or if you leave the university before that period ends.
If your award has a different expiry date this will be advised when the funds are issued.
You can check the date that your award was issued by logging into your University of Law Aspire account and going to "My Account" then "My Transactions".
When do my funds expire?
Your funds will expire 1 month after they have been issued.
You can check the date that your funds were issued by logging into your Aspire at London Metropolitan University account and going to "My Account" then "My Transactions".
When do my funds expire?
Your funds will expire in May. For further information on when funds will expire please check with your university.
When do my funds expire?
Your funds will expire 2 months after they have been issued.
You can check the date that your funds were issued by logging into your Aspire at the University of Birmingham account and going to "My Account" then "My Transactions".
When do my funds expire?
Most of the funds will rollover at the end of each year and will be available until the day of graduation. The funds will also expire if you leave the university prior to graduation.
Hardship funds will expire 28 days after they are issued.
You can check the date that your funds were issued by logging into your CCCU Aspire account and going to "My Account" then "My Transactions".
When do my funds expire?
Most of the awards expire on the 29 of July 2026
However, the below funds will expire 30 days after they have been issued.
You can check the date that your funds were issued by logging into your account and going to "My Account", "My Transactions"
Please note: Once funds have expired they cannot be reinstated.
When do my funds expire?
Your funds will rollover each year and expire on your final day of teaching in your final year of study.
This will be around May 31st for September starters and December 15th for January starters.
When do my funds expire?
Please see the expiry dates for the funds below:
Office for Students Fund: 29th of July
Academic Award Fund: 29th of July
Sussex Hardship Fund: 29th of July
Welfare Loans: Please check with the university.
When do my funds expire?
Funds rollover each year until you graduate, and you will then have 3 months to spend any remaining balance. The funds will also expire if you leave the University prior to graduation.
Please note: the expiry dates for Ad hoc Cost of Living Awards may be different so check with the university when you receive the funds.
When do my funds expire?
Your funds will expire on the 28th of November. (3-4 months after they are issued).
When do my funds expire?
Your funds will expire:
Digital Support Funds: within 90 days of the funds being issued.
(You can check the date they were issued by logging in on your ARU Aspire account and going to "My Account" then "My Transactions")
BooksPlus: at the end of your course.
(For the exact date please check with the University.)
FE Bursary: the 31st of July
Emergency Hardship Awards: the 31st of July
Funds will also expire if you leave the University.
When do my funds expire?
The Aston Student Support Fund will expire within 60 days of the award date.
You can check the date that your funds were issued by logging into your account and going to "My Account", "My Transactions"
All other funds will expire on 31st July
Funds will also expire if you leave the University.
When do my funds expire?
Your funds will rollover at the end of each year and will expire at the end of your final year of study. You will need to use your funds before you complete your course (this may be before graduation). Funds will also expire if you leave the university before your complete your course.
For the exact date this will be please check with the University.
When do my funds expire?
Any funds awarded from or after August 2025 will expire within 60 days of being issued. You can check the date that your funds were issued by logging into your account and going to "My Account" then "My Transactions"
Any funds awarded in or before July 2025 will rollover each year while you are at University and expire once you finish your course or leave the university.
For more information about the expiry of your funds you can contact money@wlv.ac.uk.
When do my funds expire?
The Digital Funds and Kick-Start award funds expire on 30th September following graduation.
Funds will also expire if you leave the University before completing your studies.
Travel reimbursements for open days will expire within 30 days of the funds being issued.
Cost of Living Allowance funds expire within 365 of the award date.
You can find out when the funds were issued by going to "My Account", "My Transactions".
The expiry period for all other funds be advised in the award email.
When do my funds expire?
Your funds will expire on the 31st of July. They may also be reclaimed if you leave university before this date.
Please note: Once funds have expired they cannot be reinstated.
When do my funds expire?
Your funds will expire 28 days after they are issued.
You can check the date that your funds were issued by logging into your Lancaster Aspire account and going to "My Account" then "My Transactions"
When do my funds expire?
Your funds will expire on 31st of July 2026
Funds may also expire if you leave the University before you complete your studies.
When do my funds expire?
Funds expire 7 days after being awarded if they have not been withdrawn or spent on the Westminster Aspire portal.
You can check the date the funds were awarded by going to "My Account", "My Transactions".
When do my funds expire?
The expiry date/period for your funds will be advised in the the award confirmation email.
When do my funds expire?
The below awards will expire 30 days after they have been issued.
The Diagnostic Testing award will expire 60 days after the funds are issued.
You can check the date that your funds were issued by logging into your account and going to "My Account" then "My Transactions"
When do my funds expire?
Most funds will expire 30 days after they have been issued.
You can check the date that your funds were issued by logging into your account and going to "My Account" then "My Transactions"
Funds issued as Academic Services - IA Compensation will expire on the 31st December.
When do my funds expire?
The Short Term Assistance Grant funds will expire on the 18th of July.
When do my funds expire?
Your funds will expire a set period of time after they have been issued.
Student Services Fund: 7 days
Travel and Tech Fund: 7 days
Emergency Loan: 7 days
HSC Placement Loan: 30 days
You can check the date that your funds were issued by logging into your account and going to "My Account", "My Transactions".
When do my funds expire?
Your funds will expire on 23rd July 2026.
When do my funds expire?
The exact expiry date/period for your funds will be advised in the the award confirmation email.
When do my funds expire?
The exact expiry date/period for your funds will be advised in the the award confirmation email.
Access to unused funds may also be removed if you leave the school before this date.
Please note: once funds have expired they cannot be reinstated.
When will I get my funds?
1st Year Book Funds:
In year 1 (level 3 &4), students receive 1st Year Book Funds equivalent to £100 for full-time students, or £50 if part-time to order specific course resources for your course. Please check your emails for more information.
UWL Aspire Credit:
At levels 5 & 6 students receive £100 for full-time students, or £50 if part-time, of Aspire Credit funds to spend on anything on the UWL Aspire portal.
3 year UG Course
4 year UG Course
The funds are paid out once per academic year, shortly after enrolment has been fully completed. If a student repeats a year, or restarts on a new course, they will not get their next award until they move to the next level of study.
Path to Success Scholarship & the Full Time UG Bursary:
These are scheduled to paid 3 times a year for £200 an award (£600 across the year) - Nov, Feb and May.
Hardship Awards:
These funds are issued as and when the university awards the funds. When the funds are awarded you will receive an email with further information.
When will I get my funds?
Ravensbourne Aspire Credit:
Funds will be issued as a one-off payment within the first month of completing enrolment in your first year at university.
Widening Participation Uplift:
Funds will be issued as a one-off payment within the first month of completing enrolment in your first year at university.
Scholarships & Bursaries & Ad hoc Hardship Awards:
These funds are issued as and when the university awards the funds. When the funds are awarded you will receive an email with further information
.
When will I get my funds?
Please contact the Student Funding team at courses@ruskin.ac.uk for further information about the award you have been issued.
When will I get my funds?
The dates will differ for each award.
Eligible students will automatically receive an email once the funds have been issued and your personal UEL Aspire account is ready for you to log in.
When will I get my funds?
Salford Inspire Credit:
If you are eligible for this award then an email will be sent to your University email address 24 hours after enrolment has been fully completed.
Uplift Payments:
If you are eligible for this award you will be notified automatically a couple of months after intake, eg.
Ad hoc awards:
If you have been told you are eligible, please contact AskUS to check when you will be receiving the funds.
When will I get my funds?
BNU Learning and Resources Fund:
A one-off payment of £150 is awarded to all Home/UK, Undergraduate students in their first year after the 14 day cooling-off period (this period normally starts from the day of enrolment online or the start date of the course, whichever is later).
Others:
The expected dates for the below awards will depend on when you have applied for them. Please contact the University at bursary@bnu.ac.uk for the date you can expect to receive access to the funds.
When will I get my funds?
Cardiff Bursary:
Confirmation of your eligibility for the award will be sent before the end of the first semester with further information.
Together Bursary:
For more details about this award please contact the University via moneysupport@cardiff.ac.uk
Next Step Bursary:
You will be issued funds in your first year. For more details about this award please contact the University via moneysupport@cardiff.ac.uk
Hardship funds:
This will depend on which funds you have been issued. For more details about these awards please contact the University via moneysupport@cardiff.ac.uk
When will I get my funds?
This will depend on which award you have been issued.
More information about the available awards can be found at:
If you can't find the answer via the above links, please contact the University of Chester at university.bursary@chester.ac.uk for further information.
When will I get my funds?
This award is no longer available for new students and all eligible students have already received their funds.
When will I get my funds?
Eligible students receive the £50 credit during term one in their first year.
When will I get my funds?
If you are eligible for the Teesside Advance award then an email will be sent to your University email address shortly after your enrolment has been fully completed.
The funds are paid out once per academic year. If a student is on placement or repeating a year or module then no funds will be issued that year.
When will I get my funds?
If you are eligible for the Digital Credit award then an email will be sent to your University email address shortly after your enrolment has been fully completed. The funds are paid out once in your first year.
When will I get my funds?
Aspire Credit:
Eligible students will be issued funds in September shortly after enrolment. No new students will be issued funds.
Widening Participation:
Eligible students will be issued funds in November. No new students will be issued funds.
When will I get my funds?
Flying Start, IFY (Integrated Foundation Students) and StudyPlus Awards:
No further funds are being issued.
Ad hoc Cost of Living Awards:
This will depend on which award you have been issued. More information will be provided if the University confirms you will be awarded funds. Please contact the Student Support Funds Team for further information.
When will I get my funds?
You will receive an email once your application has been approved and your funds have been awarded to your personal Santander Aspire account.
When will I get my funds?
Funds will be awarded soon after you've taken part in agreed activities.
When will I get my funds?
Financial Aid:
This will be paid following completion of a successful application.
Open Day Travel Bursary:
This will be paid the week before or after the Open Day. Please contact the Open Day team at uniopenday@brookes.ac.uk for further information.
Summer School Travel Bursary:
This will be paid the week before the event, please contact the team at brookes.summerschools@brookes.ac.uk for further information.
Brookes Engage Travel Bursary:
This will be paid the week before the event, please contact the team at brookesengage@brookes.ac.uk for further information.
When will I get my funds?
Funds are issued on successful completion of part 1 and part 2 of student registration.
Eligible students will receive a payout only in their first year of study - £700 in total, split into two payments, £350 in December and the other £350 in March.
The funds are paid out once and only to new students joining an Undergraduate course. Therefore, if a student repeats a year, or restarts on a new course or moves into the following year, they will not get a new payout.
When will I get my funds?
Some awards are paid at set times during the academic year, others are paid once an application is approved.
If you have not received a payment you were expecting please contact the Money and Housing Team at studentsupportfunds@law.ac.uk.
When will I get my funds?
Please check with your university for further information on when funds will be issued.
When will I get my funds?
Eligible Law students will receive their funds shortly after the start of the academic year (early October).
When will I get my funds?
You can expect your funds to be available 2 weeks before your module starts.
When will I get my funds?
The awarding dates differ for each award and bursary, for further information on the available click here.
Eligible students will automatically receive an email once the funds have been awarded and your CCCU Aspire account is ready for you to log in.
When will I get my funds?
Eligible students will automatically receive an email once the funds have been awarded and your Essex Aspire account is ready for you to log in.
When will I get my funds?
Eligible students receive £150 in each year of their studies, with a maximum amount of £450 for 3 year courses and £600 for 4 year courses.
The funds are paid out in January for September starters, May for January starters and October for May starters.
If a student repeats a year, they will not receive additional funding that year.
When will I get my funds?
Eligible students will automatically receive an email once the funds have been issued and your Sussex Aspire account is ready for you to log in.
When will I get my funds?
Awarding dates differ for each award and bursary, for further information on these please visit: myuclan.uclan.ac.uk then click the services for students tab > Check Bursary Entitlement/Payments.
Eligible students will automatically receive an email once the funds have been issued and your account is ready for you to log in.
When will I get my funds?
Once you've completed registration eligible students will be emailed with further information.
When will I get my funds?
Digital Support Funds:
Once your application has been approved by the University you will receive an email with further information.
BooksPlus:
Students who started in the 2018/19 academic year (or before this) will receive £400 of credit for each progressive year of Undergraduate study. Funds are not issued on repeat years of study or if the student restarts on a new course. No new students will be issued funds.
FE Bursary:
For further information on this award please contact bursaries@writtle.ac.uk
Emergency Hardship Awards:
Once your application has been approved by the University you will receive an email with further information.
When will I get my funds?
Aston Extra:
Funds will be issued each year of study (except placement years)
Vice Chancellor's Innovation and Enterprise Scholarship:
Eligible students will receive their funds in 3 instalments - 1 per term period. These are normally awarded to students in October, January and April.
Aston Pathway Student:
The contribution towards the cost of travel is normally issued to eligible students within 3-5 working days of attending a Pathway event.
Aston Future Student:
The earliest date that funds will become available is within 10 working days of the event that you have attended.
Various other Bursaries & Hardship funds:
Once the University have confirmed you will be receiving funds, you will be sent an email with further information.
When will I get my funds?
All students who were eligible have already received their funds. No further funds are being issued.
When will I get my funds?
WLV Wallet Bursary:
If you are eligible for the WLV Wallet Credit funds, you will receive an email to your University email account about 24 hours after fully completing your enrolment. £200 is awarded in the first year and another £100 on progression to the next academic year (Max £300 total is awarded during your whole period of study, no funds are issued if repeating a year).
Dennis Turner Hardship Fund:
If your application is successful you will receive an email with further information about the funds.
Other Ad hoc awards:
If your application is successful you will receive an email with further information about the funds.
When will I get my funds?
Kick-Start Award:
New students are awarded £300 after they are fully enrolled at the start of their academic year and in each progressive year of study.
£300 for September starters: Students who are progressing to the next year of study will need to complete online enrolment and then swipe their ID cards to enter campus during induction week. Any Kick-Start funds that are due will be awarded within 48 hours of doing this.
£300 for February starters: Students who are progressing to the next year of study will need to ensure they have swiped their ID cards to enter campus at the start of the semester. Any Kick-Start funds that are due will be awarded within the first 4 weeks of the start of teaching.
Students with a household income below £25,000 per year are awarded a further £500 within the first 4 weeks of the start of their second semester.
The £500 is issued each year as long as student remains eligible.
Digital Award:
Eligible students will receive a £280 Digital Award in the first year of their course if they are fully enrolled by the end of Induction week.
When will I get my funds?
Eligible students will automatically receive an email once the funds have been awarded and your Aspire at Huddersfield account is ready for you to log in.
When will I get my funds?
Funds will be awarded soon after you've taken part in agreed activities.
When will I get my funds?
You will receive an email once your application has been approved and your funds have been awarded to your personal account.
When will I get my funds?
Save The Student will contact successful applicants with more information and a timeline on when funds will be available to access.
When will I get my funds?
You will receive an email once your application has been approved and your funds have been awarded to your personal account.
When will I get my funds?
You will receive an email once your application has been approved and your funds have been awarded to your personal account.
When will I get my funds?
You will receive an email once your request has been approved and your funds have been awarded to your personal account.
When will I get my funds?
Funds are normally issued in 4 parts throughout the year, during:
Please check your award email for further information.
When will I get my funds?
Eligible students will automatically receive an email once the funds have been awarded and your account is ready for you to log in.
Who are eligible for the awards?
Please see the eligibility criteria below:
Flying Start, IFY (Integrated Foundation Students) and StudyPlus Awards:
These awards are no longer issued.
Ad hoc Cost of Living Awards:
This will depend on which award is available. Please contact the Student Support Funds Team here
Who are eligible for the awards?
You can check your eligibility for the available bursaries and awards by visiting myuclan.uclan.ac.uk, then click the services for students tab > Check Bursary Entitlement/Payments.
If you think the information you see on MyUCLan is incorrect, contact the Student Support team at studentsupport@uclan.ac.uk or in person in the Student Centre on main campus.
Who are eligible for the awards?
Please contact studentinclusion@soton.ac.uk for more information about the available awards.
Who are eligible for the awards?
Please find the eligibility information at University Bursary Scheme - Naval Childrens Charity
Who are eligible for the awards?
Please contact the studentlife.finance@uea.ac.uk for more information.
Who are eligible for the awards?
Please visit the University of Edinburgh's Student Funding page for more information on available funding.
Who are eligible for the awards?
Please contact hardshipfunds@swansea.ac.uk or visit Swansea University's Bursary & Scholarship page for further information.
Who are eligible for the awards?
You can find information about the available awards here
Please contact scholarships@pointblankmusicschool.com for further information.
Who are eligible for the awards?
For information about eligibility please visit City St. George's Grants & Bursaries page or contact funding@city.ac.uk or angelina.mahendra.1@citystgeorges.ac.uk
Who are eligible for the ARU Aspire awards?
Please see the eligibility criteria below:
Digital Support Funds:
Please contact funds@aru.ac.uk for further information on this bursary.
BooksPlus:
All HEFCE countable, UK and EU Undergraduate students paying the full tuition fee for their course (not sponsored by an employer) who started 2018/19 academic year or prior and were studying on Campus (Cambridge, Chelmsford or Peterborough). No new students will be issued funds.
FE Bursary:
These funds are specifically for Further Education students from Writtle University College. For further information on the eligibility criteria please contact bursaries@writtle.ac.uk
Emergency Hardship Awards:
Please contact moneyadvice@aru.ac.uk for further information about the available bursaries.
Who are eligible for the Aspire at London Metropolitan University awards?
You must be a current London Metropolitan University student studying on an eligible Law course.
Who are eligible for the Aspire at the University of Birmingham awards?
Eligibility depends on the MBA business course a student is studying.
Who are eligible for the Aston Journey awards?
Please see the eligibility criteria below:
Aston Extra:
Undergraduate students not on a placement year. The University will automatically assess your eligibility for Aston Extra once you have fully enrolled or re-enrolled for the subsequent academic year at Aston. If you are eligible then you will receive an email with further information.
Vice Chancellor's Innovation and Enterprise Scholarship:
Funds are provided to Postgraduate students who have successfully applied for the Vice Chancellor's Innovation and Enterprise Scholarship.
Aston Pathway Student:
Funds are provided to Pathway students who have attended a Pathway event held at Aston University as confirmed by the Pathway Team. If you are eligible then you will receive an email with further information.
Aston Future Student:
Funds are available to:
Various other Bursaries & Hardship funds:
Please click here for further information on the available awards.
Who are eligible for the BBK (Birkbeck) Aspire awards?
These awards are issued by the University to individuals who have taken part in activities like research studies and to students that need support.
Who are eligible for the BNU Future Success awards?
Please see the eligibility criteria below:
BNU Learning and Resources Fund:
UK / Home Undergraduate Students studying at Foundation or Undergraduate year 1 enrolled on to a full time, Undergraduate course, who started a course in September 2022/23 or Feb 2023/24.
Jay Blade Thrive:
Care Leaver:
Estranged Student:
GTRSB (Gypsy, Traveller, Roma, Showman and Boater) Bursary:
Ad hoc Cost of Living awards:
Please click here for more information on these awards or contact bursary@bnu.ac.uk
Who are eligible for the Cardiff StudyPlus awards?
Please see the eligibility criteria below:
Cardiff Bursary: Click Here to view the eligibility criteria on the Cardiff University website.
Together Bursar: Click Here to view the eligibility criteria on the Cardiff University website.
Next Step Bursary: Click Here to view the eligibility criteria on the Cardiff University website.
Hardship funds: More information on the available bursaries can be found here.
Any further queries please contact the university.
Who are eligible for the CCCU Aspire awards?
You can find more information, including eligibility, for the available funds below
https://www.canterbury.ac.uk/study-here/fees-and-funding/scholarships-and-bursaries
Who are eligible for the Chester Aspire awards?
Please click here for more information on the available awards.
Who are eligible for the Essex Aspire awards?
Please visit the below links for eligibility information for the available awards.
https://www.essex.ac.uk/scholarships
University financial support | University of Essex
Essex Preparation Programme Bursary
Schools and Colleges Membership Bursary
International Baccalaureate Scholarship
Postgraduate Masters International Health Bursary
If you have any questions, please contact askthehub@essex.ac.uk
Who are eligible for the Lancaster Aspire awards?
These awards are issued by the university to individuals who have taken part in activities.
Who are eligible for the Newcastle Aspire awards?
Please contact the university for further information. The specific contact details can be found below:
Who are eligible for the Northumbria Aspire awards?
You must be a current Northumbria Law student studying on an eligible Law course.
Who are eligible for the Oxford Brookes Aspire awards?
Please click here for further information about the awards that are currently available.
Who are eligible for the Ravensbourne Aspire awards?
Please see the eligibility criteria below:
Ravensbourne Aspire Credit:
You must be a new entrant enrolling as a full-time undergraduate (not Foundation, FE students) degree student for the new academic year.
Widening Participation Uplift:
You must be a new entrant enrolling as a full-time undergraduate (not Foundation, FE students) degree student for the new academic year AND Students must be from a low-income household (£25,000 per annum or less). Awards will be made available based on information gained through registration and through student application to the Student Loans Company.
Scholarships & Bursaries & Ad hoc Hardship Awards:
For more information on available awards click here.
Who are eligible for the Ruskin College Aspire awards?
Eligibility criteria is assessed based on student needs.
Who are eligible for the Salford Inspire awards?
Please see the eligibility criteria below:
Salford Inspire Credit:
Brand-new foundation year, 1st year, returning 2nd year or returning 3rd year Undergraduate students studying on campus. Some brand-new Integrated Master's students will also be eligible for the award. If you are eligible you will be informed via your University email address shortly after enrolment. For the full T&C's for the above awards please click here.
Uplift Payments:
This is based on where you were living when you applied to Salford, to be eligible for the Uplift you would have been living in a household where the annual income was less than £25,000 (confirmed through student finance) AND where participation in Higher Education is low (measured by POLAR 4, Quintile 1). To check the postcode of where you were living at the time of your application, please click here.
If you are eligible you will be informed via your University email address roughly 2 months after enrolment. For the full T&C's for the above awards please click here.
Who are eligible for the Santander Aspire awards?
Please click on the links below to see the eligibility criteria for some of the current awards:
Santander Universities Scholars Programme
UK Employee Tech Prize Draw 2024
Santander Universities Research Awards 2024
Please note: Despite our best efforts, due to the high number of available awards this page may not not be 100% up to date. Please visit the Santander Open Academy for the latest information on all of the available awards.
Who are eligible for the Sussex Aspire awards?
Eligibility is assessed based on student needs.
You can find more information about the available awards by clicking here or you can contact studentfunding@sussex.ac.uk.
Who are eligible for the UCB Kick-Start awards?
Please see the eligibility criteria below:
Kick-Start Award:
UK Undergraduate student studying a full-taught year are eligible for £300 Kick-Start funds.
If you are a UK student with a household income of below £25,000 you will be entitled to a further award of £500 Kick-Start funds at the start of your second semester.
Both your household income and your eligibility as a UK student will be determined by your Student Finance assessment so you, and anyone else who provides information as part of your Student Finance application, give consent for their information to be shared with the University.
Digital Award:
The eligibility criteria can be found here.
Who are eligible for the UEL Aspire awards?
To check your eligibility for one of these awards: Raise a ticket via MyPortal.
Who are eligible for the University of Law Aspire awards?
Eligibility for the scheme differs depending on the award.
To check your eligibility for any University of Law credit or cash awards, please click here.
If you think that you are eligible, but have not received an award, then please contact studentsupportfunds@law.ac.uk
Who are eligible for the UWL Aspire awards?
Please see the eligibility criteria below:
UWL Aspire Credit & 1st Year Book Funds:
UWL undergraduate and pre-registration students doing a course of 60 credits or more with a £9,250 tuition fee are entitled to the award.
Students studying a degree apprenticeship (Level 6 or below) are entitled to £100 of free books only.
Students studying Nutritional Therapy (International students) and MSc Paramedic Science are not eligible.
More information can be found at UWL Aspire bursary 2025/26 | University of West London
Path to Success Scholarship:
For more information on available awards please click here.
Full Time UG Bursary:
For more information on available awards please click here.
Hardship Awards, including a Short Term Loan:
For more information on available awards please click here.
Who are eligible for the WLV Wallet awards?
Please see the eligibility criteria below:
WLV Wallet Bursary:
Foundation year and Year 1 UK Undergraduate students (Home status) who are new to the University (from September 2022 onwards).
Students who want to clarify their eligibility for WLV Wallet Bursary can log a helpcall via the ASK@WLV tab on e:Vision.
From a phone via the myWlv app, select e:Vision tile, select ASK@WLV Help tab.
From a pc, log in via www.wlv.ac.uk/evision, click ASK@WLV Help tab.
Dennis Turner Hardship Fund:
Please see further information here.
Other Ad hoc awards:
You can find further information about available bursaries here.
Who are eligible for the York St. John Aspire awards?
Aspire Credit:
Full-time and part-time Undergraduate students whose course started in 2021 or before, were eligible for pro-rata funds (FT - £100 and PT - £50 per year of study).
Widening Participation:
In addition to the above criteria, UK students whose family income is £25,000 or below were given an additional bursary. (FT - £400 per year and PT - £200 per year).
These awards are no longer available for new students.
Who is eligible for the award?
Please see the eligibility criteria on the Save The Student Bursary web page.
Who is eligible for the Access Sheffield award?
Participants who have been identified as meeting the Terms and Conditions and Eligibility Criteria HERE who are fully starting their studies with the University of Sheffield from 2024.
Who is eligible for the Aspire at Huddersfield award?
The award is only available to home students who are eligible for a Maintenance Loan / Postgraduate Loan.
You must have taken all the support you are entitled to before you can apply for this award e.g.the Maintenance Loan, Tuition Fee Loan, Postgraduate Loan or Doctoral Loan from Student Finance England.
Students can only apply once in an academic year unless there is a significant change in their personal circumstances.
The Fund is discretionary so an application may not be successful.
The maximum amount in an academic year is £1875.
Who is eligible for the BCU Aspire award?
All UK and EU Undergraduate students who started their course between the academic years 2017-18 and 2021-22.
No further funds are being issued.
Who is eligible for the Bolton Aspire award?
Full-time, Undergraduate students that enrolled into their foundation year or first year between September 2019 and January 2022
This award is no longer available for new students.
Who is eligible for the Greenwich Aspire award?
Please see the eligibility criteria below:
Students undertaking the following programmes are not eligible for the scheme:
All Postgraduate-level programmes, including PGCE and Diploma Architecture.
Click here for further information about this award.
Who is eligible for the Teesside Advance award?
Full-time Undergraduate students are eligible for the Teesside Advance Credit award.
Students studying part time or on an apprenticeship course are not eligible, and students on placement years will not be issued funds.
Who is eligible for the TU London award?
Full-time Undergraduate students starting on year 1 of a 3 year course are eligible for the Digital Credit award.
Students studying part time or on an apprenticeship course are not eligible.
Who is eligible for the Worcester Get Involved award?
New, first year Undergraduate full-time students paying full fees, including international students.
This does not currently include PGCE.
Who is eligible for the Worcester Reach award?
Full-time Undergraduate students whose course started in 2021 or before, were continuing their course in September 2023 and paying maximum annual tuition fees to the University of Worcester.
This award is no longer available for new students.
Why haven't I received any funds?
If you believe you are eligible to receive funds via please contact the university.
It may be that you have not completed enrolment, have outstanding debts or there may have been an delay with the data uploading. The university will be able to look into this and advise you correctly.
Why haven't I received any funds?
If you believe you are eligible for funds, please contact the Student Funding team via courses@ruskin.ac.uk
Why haven't I received any funds?
All eligible students have been awarded. If you were expecting to receive funds but have not received them yet please visit the SMART Bursaries
To raise a query relating to bursary application/assessment processes: Raise a ticket via MyPortal.
Why haven't I received any funds?
If you're eligible to receive funds via Salford Inspire but you haven't received them, please contact the university through AskUS.
It may be that you have not fully completed enrolment, have outstanding debts or there may have been a delay with the data uploading. The University will be able to look into this and advise you correctly.
Why haven't I received any funds?
If you're eligible to receive funds via BNU Future Success but you haven't received them, please contact the University at bursary@bnu.ac.uk
It may be that you have not fully completed enrolment, have outstanding debts or there may have been a delay with the data uploading. The University will be able to look into this and advise you correctly.
Why haven't I received any funds?
If you're eligible to receive funds via Cardiff StudyPlus but you haven't received them, please contact the University at moneysupport@cardiff.ac.uk
It may be that you have not fully completed enrolment or the bursary application, have outstanding debts or there may have been a delay with the data uploading. The University will be able to look into this and advise you correctly.
Why haven't I received any funds?
If you believe you are eligible to receive funds via Chester Aspire please contact the University university.bursary@chester.ac.uk for further information.
It may be that you have not completed enrolment, have outstanding debts or there may have been a delay with the data uploading. The University will be able to look into this and advise you correctly.
Why haven't I received any funds?
All qualifying first year and PGCE students have received £100 Reach credit with 2nd and 3rd year students receiving £50.
No new students will be awarded funds.
Why haven't I received any funds?
If you are on placement or are repeating a year or module then no funds will be issued until you have moved on to the next academic year.
If you believe you are eligible to receive funds via Teesside Advance please contact the University.
It may be that you have not completed enrolment, have outstanding debts or there may have been a delay with the data uploading. The University will be able to look into this and advise you correctly.
Why haven't I received any funds?
If you are on placement or are repeating a year or module then no funds will be issued until you have moved on to the next academic year.
If you believe you are eligible to receive funds via York St John Aspire please contact the Funding Advice team at fundingadvice@yorksj.ac.uk.
It may be that you have not completed enrolment, have outstanding debts or there may have been a delay with the data uploading. The University will be able to look into this and advise you correctly.
No new students will be awarded funds.
Why haven't I received any funds?
Please contact Santander Open Academy for updates on your application and for help if you have not received the funds that you were expecting to receive.
Why haven't I received any funds?
If you believe you are eligible for funds, please get in contact with Birkbeck University.
Why haven't I received any funds?
For questions regarding Financial Aid please contact studentmoneyadvice@brookes.ac.uk
For questions regarding the Open Day Travel Bursary, please contact the team at uniopenday@brookes.ac.uk
For questions regarding the Summer School Travel Bursary, please contact the team at brookes.summerschools@brookes.ac.uk
For questions regarding the Brookes Engage Travel Bursary, please contact the team at brookesengage@brookes.ac.uk
Why haven't I received any funds?
If you believe you are due to receive funds via University of Law Aspire please contact the University via studentsupportfunds@law.ac.uk.
It may be that you have not completed the application, have outstanding debts or there may have been a delay with the data uploading. The University will be able to look into this and advise you correctly.
Why haven't I received any funds?
If you believe you are eligible to receive funds via Aspire at London Metropolitan University please contact your university/speak with your lecturer.
Why haven't I received any funds?
If you believe you are eligible to receive funds via Northumbria Aspire please contact your Module Leader.
Why haven't I received any funds?
If you believe you are eligible to receive funds via Aspire at the University of Birmingham please contact the University of Birmingham MBA Business School at bbs-mba@contacts.bham.ac.uk to check your eligibility
Why haven't I received any funds?
If you believe you are eligible for funds, please contact your University via studentsupport@canterbury.ac.uk or 01227 922675
You can find more information about the available funds below:
https://www.canterbury.ac.uk/study-here/fees-and-funding/scholarships-and-bursaries
Why haven't I received any funds?
If you believe you are eligible to receive funds via Bolton Aspire please contact the University.
It may be that you are repeating a year, have outstanding debts or there may have been a delay with the data uploading. The University will be able to look into this and advise you correctly.
No new students will be awarded funds.
Why haven't I received any funds?
If you believe you are eligible to receive funds via please contact the Student Support team at studentsupport@uclan.ac.uk.
It may be that you have not completed enrolment, have outstanding debts or there may have been a delay with the data uploading. The University will be able to look into this and advise you correctly.
Why haven't I received any funds?
All students who were eligible have already received their funds. No further funds are being issued.
Why haven't I received any funds?
If you believe you are eligible to receive funds via WLV Wallet please contact the University.
It may be that you have not completed enrolment, are repeating a year, have outstanding debts or there may have been a delay with the data uploading. The University will be able to look into this and advise you correctly.
You can log a helpcall via the ASK@WLV tab on e:Vision.
From a phone via the myWlv app, select e:Vision tile, select ASK@WLV Help tab.
From a pc, log in via www.wlv.ac.uk/evision, click ASK@WLV Help tab.
Why haven't I received any funds?
If you believe you are eligible to receive funds via UCB Kick-Start but have not received them, first check that you are fully enrolled (You can check your enrolment status on the UCB Portal - go to Student Dashboard > Programmes.) and then contact kickstart@ucb.ac.uk with your student ID number.
It may be that you have not completed enrolment, have outstanding debts or there may have been a delay with the data uploading. The University will be able to look into this and advise you correctly.
Non-UCB Students, please contact events@ucb.ac.uk
Why haven't I received any funds?
Please contact hardshipfund@hud.ac.uk for an update on your application or any eligibility queries.
Why haven't I received any funds?
If you believe you are eligible for funds, please contact t.bleasdale@lancaster.ac.uk at Lancaster University.
Why haven't I received any funds?
If you believe you are eligible for funds, please contact studentinclusion@soton.ac.uk.
Why haven't I received any funds?
If you believe you are eligible for funds, please get in contact with your university.
Why haven't I received any funds?
Please contact the university for further information. The specific contact details can be found below:
Why haven't I received any funds?
If you were informed that funds would be issued but you have not heard anything further, please contact Save The Student so they can look into this for you.
Why haven't I received any funds?
If you believe you are eligible to receive funds via please contact the university.
It may be that you have not completed enrolment, have outstanding debts or there may have been an delay with the data uploading. The university will be able to look into this and advise you correctly.
Why haven't I received any funds?
If you believe you are eligible for funds, please get in contact with your university.
Why haven't I received any funds?
If you believe you are eligible for funds please contact studentfunding@ed.ac.uk.
Why haven't I received any funds?
If you believe you are eligible for funds, please get in contact with your university.
Why haven't I received any funds?
If you believe you are eligible for funds, please contact scholarships@pointblankmusicschool.com
Why haven't I received any funds?
If you believe you are eligible to receive funds via please contact angelina.mahendra.1@citystgeorges.ac.uk
It may be that you have not completed enrolment, have outstanding debts or there may have been a delay with the data uploading. The university will be able to look into this and advise you correctly.
Do I need to register for an account?
To access the portal you will need to register for an account.
Do I need to register for an account?
If the university are providing you with funds, then an account will be created for you automatically when your funds are issued and the login details will be sent to you.
If you have not been issued funds (no funds will be issued to new students), and you want to place an order, then you will need to register.
If you were not eligible to receive funds then you will need to register for an account to access the shop and the free resources on the portal.
Do I need to register for an account?
If you are eligible for funds through you do not need to register or create an account on the portal.
A personal account will be created for you automatically when your funds are awarded and an email with the details will be sent to you when the account is ready for you to log in.
If you are not eligible to receive funds through , you will need to register for an account to access the shop and the free resources on the portal.
Do I need to register for an account?
If you are eligible for funds through , you do not need to register or create an account on the portal.
An account will be created for you automatically when your funds are awarded and an email will be sent to you when the account is ready for you to log in.
If you are not eligible to receive funds, you will need to register for an account to access the shop and the free resources on the portal.
How can I reset my UniAsItShouldBe card Pin?
You can reset your card pin online. Please login on your Bolton Aspire account, click 'Your Account' and then click 'card PIN reset'. Here you will asked to enter a new PIN, click 'confirm' and your new PIN will be ready to use straight away.
How can I update my 2FA mobile number?
If you need to update your 2FA (Two-Factor Authentication) mobile number, go to 'My Account', 'Edit My Details'.
For UK mobile numbers: Enter the mobile number you want to use in the "2FA Cash Withdrawal Mobile Number" box and click on "Update Details".
For International mobile numbers: Tick the "I don't have a UK mobile phone number" box under the "2FA Cash Withdrawal Mobile Number" section, you will then have the option to enter your international mobile number.
Then click on "Update Details".
Please allow up to 5 minutes for the system to update before starting your cash withdrawal.
If you have already started withdrawing your cash funds before updating your number, this will automatically cancel any withdrawals that you have not completed.
Please allow up to 5 minutes for the system to update, before starting the withdrawal process again.
How can I update my 2FA mobile number?
If you need to update your 2FA (Two-Factor Authentication) mobile number, go to 'My Account', 'Edit My Details'.
For UK mobile numbers: Enter the mobile number you want to use in the "2FA Cash Withdrawal Mobile Number" box and click on "Update Details".
For International mobile numbers: Tick the "I don't have a UK mobile phone number" box under the "2FA Cash Withdrawal Mobile Number" section, you will then have the option to enter your international mobile number.
Then click on "Update Details".
Please allow up to 5 minutes for the system to update before starting your cash withdrawal.
If you have already started withdrawing your cash funds before updating your number, this will automatically cancel any withdrawals that you have not completed.
Please allow up to 5 minutes for the system to update before starting the withdrawal process again.
How do I delete my account?
If you wish to delete your account please contact us.
Please note: Once deleted, any remaining funds and/or order details will no longer be accessible.
How do I delete my account?
If you wish to delete your account please contact us.
Please note: Once deleted, any remaining funds and/or order details will no longer be accessible.
How do I opt in/out of marketing?
When you first logged into your account you were given the choice to opt in/out of marketing.
If you wish to change your preferences, go to 'My Account', 'Contact Preferences'. Please make sure to save your changes.
How do I opt in/out of marketing?
When you first logged into your account you were given the choice to opt in/out of marketing.
If you wish to change your preferences, go to 'My Account', 'Contact Preferences'. Please make sure to save your changes.
How do I update my details on my account?
To update your personal details, go to 'My Account', 'Edit My Details'.
If you have other details you require to be updated please contact us.
How do I update my details on my account?
To update your personal details, go to 'My Account', 'Edit My Details'.
If you have other details you require to be updated contact us.
I can't access my account?
Please double check you are entering the correct username and password.
Your account details will be the email address and password you used when you registered.
If you can't remember your password after your account has been set up:
- Go to the login area
- Click on 'Forgot Password' under the login section
- Enter your account email address in the box and press forgot password.
A secure email will then be sent to you with a password reset link.
If you are still having trouble accessing your account, please contact us.
I can't access my account?
Please double check you are entering the correct username and password.
If you can't remember your password after your account has been set up:
- Go to the login area
- Click on 'Forgot Password' under the login section
- Enter your account email address in the box and press forgot password.
A secure email will then be sent to you with a password reset link.
If you are still having trouble accessing your account, please contact us.
I can't access my account?
IF you login using your university email address: Please double check you are entering the correct version of your email and password. Your account username will be your university email address, and your password will be the same password you use at university to access your email.
If you are still having trouble accessing your account, please contact your IT department here.
IF you login using a non-university email address: Please double check you are entering the correct username and password and that you are trying to log via the link that you were sent in the original login email.
If you can't remember your password after your account has been set up:
- Go to the original login email and click on the link emailed to you
- Click on 'Forgot Password' under the login section
- Enter your account email address in the box and press forgot password.
A secure email will then be sent to you with a password reset link.
If you are still having trouble accessing your account, please contact us.
I can't access my account?
IF you login using your university email address: Please double check you are entering the correct version of your email and password. Your account username will be your university email address, and your password will be the same password you use at university to access your email.
If you are still having trouble accessing your account, please contact your IT department here: itsu@ucb.ac.uk
IF you login using a non-university email address: Please double check you are entering the correct username and password.
If you can't remember your password after your account has been set up:
- Go to the login area via the link emailed to you
- Click on 'Forgot Password' under the login section
- Enter your account email address in the box and press forgot password.
A secure email will then be sent to you with a password reset link.
If you are still having trouble accessing your account, please contact us.
I can't access my account?
Please double check you are entering the correct version of your email and password. Your account username will be your university email address, and your password will be the same password you use at university to access your email.
If you are still having trouble accessing your account, please contact Information Services.
I can't access my account?
Please double check you are entering the correct version of your email and password. Your account username will be your university email address, and your password will be the same password you use at university to access your email.
If you are still having trouble accessing your account, please contact the Student Services Helpdesk at:
• Phone: 01244 511550
• Email: studentservices@chester.ac.uk
Their opening hours are:
• Mon - Thurs: 09:00 - 17:00
• Fri: 09:00 - 16:00
For emergency support outside of these hours, please contact the University Security team on 01244 511541.
My account is not verified, what should I do?
If your account is showing as "not verified" please contact us and we will be happy to look into this for you.
What are my login details?
Your login details will be the ones you used when you registered for an account.
If you can't remember your password after your account was set up:
- Go to the login area
- Click on 'Forgot Password' under the login section
- Enter your account email address in the box and press forgot password.
A secure email will then be sent to you with a password reset link.
What are my login details?
If an account has been created for you, your account username will be your university email address, and your password will be the same password you use at university to access your email and blackboard.
If you do not know your university credentials, please contact your IT department here: itservicedesk@uwl.ac.uk
What are my login details?
If you are eligible for funds through Ravensbourne Aspire you will be sent an email once your personal account is ready for you to log in.
Your account username will be your university email address (normally formatted as j.smith@students.rave.ac.uk or john.smith@students.rave.ac.uk), and your password will be the same password you use at university to access your email.
If you do not know your university credentials or are struggling to log in, please contact your IT department here.
If you are not eligible for funds, your login details will be the ones you used to set-up your own account.
What are my login details?
If you are eligible for funds through UEL Aspire you will be sent an email once your personal account is ready for you to log in.
Your account username will be your university email address (u1234567@uel.ac.uk), and your password will be the same password you use at university to access your email.
If you do not know your university credentials or are struggling to log in, please contact your IT department:
You can raise a ticket via MyPortal or call 020 8223 4444
University Contact for IT login queries: The Hub Helpdesk (020 8223 4444)
If you are not eligible for funds, your login details will be the ones you used to set-up your own account.
What are my login details?
If you are eligible for funds through Salford Inspire you will be sent an email once your personal account is ready for you to log in.
Your account username will be your university email address, and your password will be the same password you use at university to access your email.
If you do not know your university credentials or are struggling to log in, please contact Salford University's IT department on the 1st floor of the Whitworth library or call them on 0161 295 2444.
If you are not eligible for funds, your login details will be the ones you used to set-up your own account.
What are my login details?
If you are eligible for funds through BNU Future Success you will be sent an email once your personal account is ready for you to log in.
Your account username will be your university email address (ending in @bucks.ac.uk), and your password will be the same password you use at university to access your email.
If you do not know your university credentials or are struggling to log in, please contact BNU's IT team by email IT@bnu.ac.uk or by telephone 01494 605000.
If you are not eligible for funds, your login details will be the ones you used to set-up your own account.
What are my login details?
If you are eligible for funds through , you will be sent an email once your personal account is ready for you to log in.
Your account username will be your university email address (ending @live.tees.ac.uk), and your password will be the same password you use at university to access your email.
If you do not know your university credentials or are struggling to log in, please contact your IT department here: ITHelp@tees.ac.uk
If you are not eligible for funds, your login details will be the ones you used to set-up your own account.
What are my login details?
If you are eligible for funds through you will be sent an email once your personal account is ready for you to log in.
Your account username will be your university email address (ending in @student.sunderland.ac.uk), and your password will be the same password you use at university to access your email.
You will need to use you Authenticator app to confirm your login. Please see the how to guide here
If you do not know your university credentials, please contact your IT department here: 0191 515 3333 or by raising a ticket - University of Sunderland - Sign In.
If you are not eligible for funds, your login details will be the ones you used to set-up your own account.
What are my login details?
If you are eligible for funds through you will be sent an email once your personal account is ready for you to log in.
Your account username will be your university email address (JS123@canterbury.ac.uk), and your password will be the same password you use at university to access your email.
If you do not know your university credentials or are struggling to log in, please contact the i-zone at i-zone@canterbury.ac.uk or call 01227 922222
If you are not eligible for funds, your login details will be the ones you used to set-up your own account.
What are my login details?
If you are eligible for funds through , you will be sent an email once your personal account is ready for you to log in.
Your account username will be your university email address (ending @bolton.ac.uk), and your password will be the same password you use at university to access your email.
If you do not know your university credentials or are struggling to log in, please click here.
If you are not eligible for funds, your login details will be the ones you used to set-up your own account.
What are my login details?
If you are eligible for funds through , you will be sent an email once your personal account is ready for you to log in.
Your account username will be your university email address (ending @uclan.ac.uk), and your password will be the same password you use at university to access your email.
If you do not know your university credentials or are struggling to log in, please contact your IT department.
If you are not eligible for funds, your login details will be the ones you used to set-up your own account.
What are my login details?
If you are eligible for funds through , you will be sent an email with your login information once your personal account has been set-up for you. This email will include your method of logging in.
If you log in using your university email address, your account username will be your university email address (ending @wlv.ac.uk) and your password will be the same password you use at university to access your email.
If you do not know your university credentials or are struggling to log in, please contact your IT department here
If you have been advised that the account has been set up to a non-university email address, you must login to the portal via the link in the email or you will not be successful.
What are my login details?
If you are eligible for funds through , you will be sent an email with your login information once your personal account has been set-up for you. This email will include your method of logging in.
If you log in using your university email address, your password will be the same password you use at university to access your email.
If you have been advised that the account has been set up to a non-university email address, you must login to the portal via the link in the email or you will not be successful.
What are my login details?
If the university have awarded funds to you, you will have been sent an email with the log-in details for your personal Glasgow Entitlement account that was set up for you.
When you login for the first time you will be prompted to change your password to something more memorable and secure.
If you set up an account for yourself, your login details will be the ones you used when you registered for an account.
What are my login details?
If you are eligible for funds through , you will be sent an email once your personal account is ready for you to log in.
Your account username will be your university email address (u1234567@unimail.hud.ac.uk), and your password will be the same password you use at university to access your email.
If you do not know your university credentials or are struggling to log in, please contact IT.support@hud.ac.uk
If you are not eligible for funds, your login details will be the ones you used to set-up your own account.
What are my login details?
If you are eligible for funds through , you will be sent an email with the log-in details once your personal account is ready for you to log in.
When you login for the first time you will be prompted to change your password to something more memorable and secure.
If you are not eligible for funds through , your login details will be the ones you used to set-up your own account.
What are my login details?
If you are eligible for funds through , you will be sent an email once your personal account is ready for you to log in.
If you are a current Oxford Brookes Student - Your account username will be your university email address (ending @brookes.ac.uk), and your password will be the same password you use at university to access your email.
If you are not a current Oxford Brookes Student - You will be sent an email with your login details.
What are my login details?
If you are eligible for funds through , you will be sent an email once your personal account is ready for you to log in.
Your account username will be your university email address, and your password will be the same password you use at university to access your email.
If you do not know your university credentials or are struggling to log in, please contact IT services | University of Westminster, London
If you are not eligible for funds, your login details will be the ones you used to set-up your own account.
What are my login details?
If you are eligible for funds through , you will be sent an email once your personal account is ready for you to log in.
Your account username will be your university email address, and your password will be the same password you use at university to access your email.
If you do not know your university credentials or are struggling to log in, please contact Information Services
If you are not eligible for funds, your login details will be the ones you used to set-up your own account.
What are my login details?
If you are eligible for funds through , you will be sent an email once your personal account is ready for you to log in.
Your account username will be your university email address, and your password will be the same password you use at university to access your email.
If you do not know your university credentials or are struggling to log in, please contact the Student Services Helpdesk at:
• Phone: 01244 511550
• Email: studentservices@chester.ac.uk
Their opening hours are:
• Mon - Thurs: 09:00 - 17:00
• Fri: 09:00 - 16:00
For emergency support outside of these hours, please contact the University Security team on 01244 511541.
Where can I find my account balance?
Your account balance is displayed at the top-right of the page on desktop/laptop, and under the menu on mobile when you are logged in.
You can also check your balance by going to 'My Account', 'Check My Balance'.
Where can I find my account balance?
Your account balance is displayed at the top-right of the page on desktop/laptop, and under the menu on mobile when you are logged in.
You can also check your balance by going to 'My Account', 'Check My Balance'.
Where can I find my order details?
Your orders can be found by going to "My Account", "View My Orders"
Click the "order reference number" for the order details and the status of the products under that order.
Where can I find my order details?
Your orders can be found by going to "My Account", "View My Orders"
Click the "order reference number" for the order details and the status of the products under that order.
Where can I find my transaction history?
Once logged in, go to 'My Account', 'My Transactions'.
If you have been awarded funds, this page will show you when those funds were added to your account, spent, refunded or expired.
Where can I find my transaction history?
Once logged in, go to 'My Account', 'My Transactions'.
If you have been awarded funds, this page will show you when those funds were added to your account, spent, refunded or expired.
Are these funds a loan and do I have to pay them back?
The Hardship award is not a loan and you do not have to pay it back. The funds are provided to you by the university to set you up to succeed and help with the extra costs associated with studying.
Are these funds a loan and do I have to pay them back?
These funds are not a loan and you do not have to pay them back. The funds are provided to you by the university following participation in activities.
Are these funds a loan and do I have to pay them back?
The awards available through are not loans and you do not have to pay them back.
Are these funds a loan and do I have to pay them back?
The Short Term Assistance Grant is not a loan and you do not have to pay it back. The funds are provided to you by the university to set you up to succeed and help with the extra costs associated with studying.
Are these funds a loan and do I have to pay them back?
The Save The Student Bursary is not a loan and you do not have to pay it back. The funds are provided to you by the university to set you up to succeed and help with the extra costs associated with studying.
Are these funds a loan and do I have to pay them back?
Most of the available awards are not loans and you do not have to pay them back.
For information about the Late Funding Loan and repayments please contact askthehub@essex.ac.uk.
Are these funds a loan and do I have to pay them back?
These funds are not a loan and you do not have to pay them back. The funds are provided to you by the university to set you up to succeed and help with the extra costs associated with studying.
Are these funds a loan? Do I have to pay them back?
UWL Aspire Credit, 1st Year Book Funds, Path to Success Scholarship & the Full Time UG Bursary:
These awards are not a loan and you do not have to pay them back. The funds are provided to you by the university to set you up to succeed and help with the extra costs associated with studying.
Hardship Awards:
Except the Short Team Loan, most of these awards are not loans and you do not have to pay them back. Please contact the university for further information on the specific awards.
Are these funds a loan? Do I have to pay them back?
Ravensbourne Aspire Credit & Widening Participation Uplift
These funds are not a loan and you do not have to pay them back. The funds are provided to you by the university to set you up to succeed and help with the extra costs associated with studying.
Scholarships & Bursaries & Ad hoc Hardship Awards
For more information on available awards please click here.
Are these funds a loan? Do I have to pay them back?
Please contact the Student Funding team at courses@ruskin.ac.uk for further information about the award you have been issued.
Are these funds a loan? Do I have to pay them back?
The funds currently available via are not loans and you do not have to pay them back. The funds are provided to you by the University to set you up to succeed and help with the extra costs associated with studying.
Are these funds a loan? Do I have to pay them back?
The BNU Learning and Resources Fund is not a loan and you do not have to pay it back. The funds are provided to you by the University to set you up to succeed and help with the extra costs associated with studying.
For further information on the other bursaries available please click here.
Are these funds a loan? Do I have to pay them back?
These funds are not a loan and you do not have to pay them back. The funds are provided to you by the University to set you up to succeed and enjoy your student journey.
Are these funds a loan? Do I have to pay them back?
The funds available through Santander Aspire are not loans and you do not have to pay them back. The funds are provided to you by Santander to set you up to succeed and help with the extra costs associated with studying.
Are these funds a loan? Do I have to pay them back?
These funds are not a loan and you do not have to pay them back. The funds are provided to you by the University following participation in activities like research studies.
Are these funds a loan? Do I have to pay them back?
The funds currently available via are not loans and you do not have to pay them back. The funds are provided to you by the University to set you up to succeed and help with the extra costs associated with your student journey.
Are these funds a loan? Do I have to pay them back?
These funds are not a loan and you do not have to pay them back. The funds are provided to you by the university to set you up to succeed and help with the extra costs associated with studying.
Are these funds a loan? Do I have to pay them back?
The Bolton Aspire award is not a loan and you do not have to pay it back. The funds are provided to you by the University to set you up to succeed and help with the extra costs associated with studying.
Are these funds a loan? Do I have to pay them back?
Some may not need to be paid back, but others like the Welfare Loan may need to be paid back.
Further information on the available bursaries can be found here or you can contact the university at studentfunding@sussex.ac.uk.
Are these funds a loan? Do I have to pay them back?
The funds currently available through Westminster Aspire are a loan and must be paid back within 4 weeks of being awarded.
The University will send an invoice with full repayment instructions.
You can check the date the funds were awarded by going to "My Account", "My Transactions".
Are these funds a loan? Do I have to pay them back?
The Digital Support and BooksPlus funds are not a loan and you do not have to pay them back. The funds are provided to you by the University to set you up to succeed and help with the extra costs associated with studying.
FE Bursary:
For further information on this award please contact bursaries@writtle.ac.uk
Emergency Hardship Awards:
Please contact moneyadvice@aru.ac.uk for further information about the available awards.
Are these funds a loan? Do I have to pay them back?
WLV Wallet Bursary:
The WLV Wallet Bursary funds are not a loan and you do not have to pay them back. The funds are provided to you by the University to set you up to succeed and help with the extra costs associated with studying.
Dennis Turner Hardship Fund:
Please see the current information about this award here
Other Ad hoc awards:
You can find further information about available awards here
Can I top-up my account?
Your account can be "topped up" by yourself, family, or friends however you do not need to top-up the funds in your account to place an order.
When funds are added your account via top-up these funds can only be spent in the shop and can't be withdrawn or refunded.
To top-up your account, go to 'My Account', 'Top-Up'. You will need to enter your unique ID number.
This ID number can be found under "My Account", "Check My Balance".
Can I withdraw my funds into my bank account?
Two types of awards are available for access via the UWL Aspire portal.
The UWL Aspire Credit & 1st Year Book Funds are only available for use on the UWL Aspire online shop.
The other type of awards are "cash" funds that can be used on the UWL Aspire online shop or withdrawn.
If you do not find an option to withdraw your funds on the portal then you have not been issued funds that can be withdrawn.
Can I withdraw my funds into my bank account?
Two types of awards are available for access via the Ravensbourne Aspire portal.
The Ravensbourne Aspire Credit & Widening Participation Uplift awards are "credit" funds which are only available for use on the Ravensbourne Aspire online shop.
The other type of awards are "cash" funds that can be used on the Ravensbourne Aspire online shop or withdrawn.
If you do not find an option to withdraw your funds on the portal then you have not been issued funds that can be withdrawn.
Can I withdraw my funds into my bank account?
Two types of awards are available for access via the Salford Inspire portal.
The Salford Inspire Credit and Uplift Payment awards are "credit" funds that can only be used on the Salford Inspire online shop.
The Ad hoc awards are "cash" funds that can be used on the Salford Inspire online shop or in some cases withdrawn.
If you do not find an option to withdraw your funds on the portal, then you have not been issued funds that can be withdrawn.
Can I withdraw my funds into my bank account?
Two types of awards are available for access via the BNU Future Success portal.
The BNU Learning and Resources Fund are "credit" funds that are only available for use on the BNU Future Success online shop.
The Jay Blade Thrive, Care Leaver, Estranged Student, GTRSB Bursary, Ad hoc Cost of Living awards are "cash" funds that can be used on the BNU Future Success online shop or in some cases withdrawn.
If you do not find an option to withdraw your funds on the portal then you have not been issued funds that can be withdrawn.
Can I withdraw my funds into my bank account?
Two types of awards are available for access via the Chester Aspire portal.
The Digital Inclusion Funds are "credit" funds which are only available for use on the Chester Aspire online shop.
The other type of awards are "cash" funds that can be used on the Chester Aspire shop or withdrawn.
If you do not find an option to withdraw your funds on the portal then you have not been issued funds that can be withdrawn.
Can I withdraw my funds into my bank account?
Three types of Santander awards are available for access via the Santander Aspire portal.
Some of the awards are "credit" funds which are only available for use on the Santander Aspire online shop.
Some of the Santander awards are "cash" funds that can be used on the Santander Aspire online shop or withdrawn as cash.
The other type of the Santander awards are mixed "credit" and "cash" funds so an amount of the funds can be withdrawn and the rest used on the Santander Aspire online shop.
If you do not find an option to withdraw your funds on the portal then you have not been issued funds that can be withdrawn.
Can I withdraw my funds into my bank account?
Two types of awards are available for access via the University of Law Aspire portal.
The Digital Hardship Funds and Food Vouchers are "credit" funds which are only available for use on the University of Law Aspire online shop.
The other type of awards are "cash" funds that can be used on the University of Law Aspire online shop or withdrawn.
If you do not find an option to withdraw your funds on the portal then you have not been issued funds that can be withdrawn.
Can I withdraw my funds into my bank account?
Two types of awards are available for access via the CCCU Aspire portal.
The Food Voucher award are "credit" funds which are only available for use on the CCCU Aspire online shop.
The other type of awards are "cash" funds that can be used on the CCCU Aspire shop or withdrawn.
If you do not find an option to withdraw your funds on the portal then you have not been issued funds that can be withdrawn.
Can I withdraw my funds into my bank account?
Two types of awards are available for access via the portal.
The Harris Bursaries are "credit" funds which are only available for use on the online shop.
The other type of awards are "cash" funds that can be used on the online shop or withdrawn.
If you do not find an option to withdraw your funds on the portal then you have not been issued funds that can be withdrawn.
Can I withdraw my funds into my bank account?
Two types of awards are available for access via the ARU Aspire portal.
The BooksPlus Award and Digital Support Funds are "credit" funds which are only available for use on the ARU Aspire online shop.
The FE Bursary Payments and the Emergency Hardship Awards are "cash" funds that can be used on the ARU Aspire online shop or withdrawn.
If you do not find an option to withdraw your funds on the portal then you have not been issued funds that can be withdrawn.
Can I withdraw my funds into my bank account?
Two types of awards are available for access via the WLV Wallet portal.
The WLV Wallet Bursary funds are "credit" funds that are only available for use on the WLV Wallet online shop.
The other type of awards are "cash" funds that can be used on the WLV Wallet online shop or withdrawn.
If you do not find an option to withdraw your funds on the portal then you have not been issued funds that can be withdrawn.
Can I withdraw my funds into my bank account?
Two types of awards are available for access via the portal.
The Digital Equipment Support funds are credit funds which are only available for use on the online shop.
The other type of awards are cash funds that can be used on the shop or withdrawn.
If you do not find an option to withdraw your funds on the portal then you have not been issued funds that can be withdrawn.
Can I withdraw my funds into my bank account?
Two types of awards are available for access via the portal.
Some awards are credit funds which are only available for use on the online shop.
The other type of awards are cash funds that can be used on the shop or withdrawn.
If you do not find an option to withdraw your funds on the portal then you have not been issued funds that can be withdrawn.
Can I withdraw my funds into my bank account?
Two types of awards are available for access via the portal.
Some awards are credit funds which are only available for use on the online shop.
The other type of awards are cash funds that can be used on the shop or withdrawn.
If you do not find an option to withdraw your funds on the portal then you have not been issued funds that can be withdrawn.
Can I withdraw my funds into my bank account?
Some of the awards are cash funds that can be used on the online shop or withdrawn.
Some of the awards are mixed credit and cash funds so an amount of the funds can be withdrawn and the remainder used on the online shop.
If you do not find an option to withdraw your funds on the portal then you have not been issued funds that can be withdrawn.
Can I withdraw my funds into my bank account?
Two types of awards are available for access via the portal.
The Digital Support Funds and Grocery Voucher Award are credit funds which are only available for use on the online shop.
The other type of awards are cash funds that can be used on the shop or withdrawn.
If you do not find an option to withdraw your funds on the portal then you have not been issued funds that can be withdrawn.
Can the funds be taken away from me after they have awarded to my account?
Yes, the university can reclaim or restrict access to funds that they have issued. This may happen if:
There may be other reasons not listed above.
How can I check the status of my withdrawal?
You can check the status of your withdrawal by going to 'My Account', 'My Transactions'.
Should there be any further action required, you will be instructed to click a link to continue the process.
If you need further help with this please contact us.
How can I check the status of my withdrawal?
You can check the status of your withdrawal by going to 'My Account', 'My Transactions'.
Should there be any further action required, you will be instructed to click a link to continue the process.
If you need further help with this please contact us.
How can I update my 2FA mobile number?
If you need to update your 2FA (Two-Factor Authentication) mobile number, go to 'My Account', 'Edit My Details'.
For UK mobile numbers: Enter the mobile number you want to use in the "2FA Cash Withdrawal Mobile Number" box and click on "Update Details".
For International mobile numbers: Tick the "I don't have a UK mobile phone number" box under the "2FA Cash Withdrawal Mobile Number" section, you will then have the option to enter your international mobile number.
Then click on "Update Details".
Please allow up to 5 minutes for the system to update before starting your cash withdrawal.
If you have already started withdrawing your cash funds before updating your number, this will automatically cancel any withdrawals that you have not completed.
Please allow up to 5 minutes for the system to update, before starting the withdrawal process again.
How can I update my 2FA mobile number?
If you need to update your 2FA (Two-Factor Authentication) mobile number, go to 'My Account', 'Edit My Details'.
For UK mobile numbers: Enter the mobile number you want to use in the "2FA Cash Withdrawal Mobile Number" box and click on "Update Details".
For International mobile numbers: Tick the "I don't have a UK mobile phone number" box under the "2FA Cash Withdrawal Mobile Number" section, you will then have the option to enter your international mobile number.
Then click on "Update Details".
Please allow up to 5 minutes for the system to update before starting your cash withdrawal.
If you have already started withdrawing your cash funds before updating your number, this will automatically cancel any withdrawals that you have not completed.
Please allow up to 5 minutes for the system to update before starting the withdrawal process again.
How can I use my funds?
The UWL Aspire Credit & 1st Year Book Funds are "credit" funds loaded on to a personal UWL Aspire account that is set up by the university for eligible students. These funds can be used as a payment method to purchase resources on the UWL Aspire online shop. Some awards may be restricted to use with purchasing certain products.
The other funds are "cash" funds. They are also loaded on to a personal UWL Aspire account that is set up by the university for eligible students. These funds can either be used as a payment method to purchase resources on the UWL Aspire online shop or withdrawn as cash.
If you have been awarded funds, you will be sent an email stating how those funds can be used.
How can I use my funds?
The Ravensbourne Aspire Credit & Widening Participation Uplift awards are "credit" funds loaded on to a personal Ravensbourne Aspire account that is set up by the university for eligible students. These funds can be used as a payment method to purchase resources on the Ravensbourne Aspire online shop. Some awards may be restricted to use with purchasing certain products.
Most of the Scholarships & Bursaries & Ad hoc Hardship Awards are "cash" funds. They are also loaded on to a personal Ravensbourne Aspire account that is set up by the university for eligible students. These funds can either be used as a payment method to purchase resources on the Ravensbourne Aspire online shop or withdrawn as cash.
If you have been awarded funds, you will be sent an email stating how those funds can be used.
How can I use my funds?
These funds are "cash" funds loaded on to a personal Ruskin Aspire account that is set up by the college for eligible students. These funds can either be used as a payment method to purchase resources on the Ruskin Aspire online shop or withdrawn as cash.
How can I use my funds?
These funds are "cash" funds loaded on to a personal account that is set up by the University for eligible students.
These funds can either be used as a payment method to purchase resources on the online shop or withdrawn as cash.
How can I use my funds?
The Salford Inspire Credit and Uplift Payments are "credit" funds loaded on to a personal Salford Inspire account that is set up by the University for eligible students. These funds can be used as a payment method to purchase resources on the Salford Inspire online shop. Some awards may be restricted to use with purchasing certain products.
Some of the Ad hoc awards funds are "cash" funds. They are also loaded on to a personal Salford Inspire account that is set up by the University for eligible students. These funds can either be used as a payment method to purchase resources on the Salford Inspire online shop or withdrawn as cash.
If you have been awarded funds, you will be sent an email stating how those funds can be used.
How can I use my funds?
These funds are "credit" funds loaded on to a personal account that is set up by the University for eligible students.
These funds can be used as a payment method to purchase resources on the online shop.
How can I use my funds?
The BNU Learning and Resource funds are "credit" funds loaded on to a personal BNU Future Success account that is set up by the University for eligible students. These funds can be used as a payment method to purchase resources on the BNU Future Success online shop. Some awards may be restricted to use with purchasing certain products.
The other awards are "cash" funds. They are also loaded on to a personal BNU Future Success account that is set up by the University for eligible students. These funds can either be used as a payment method to purchase resources on the BNU Future Success online shop or withdrawn as cash.
If you have been awarded funds, you will be sent an email stating how those funds can be used.
How can I use my funds?
The Digital Inclusion Funds are "credit" funds loaded on to a personal Chester Aspire account that is set up by the University for eligible students. These funds can be used as a payment method to purchase resources on the Chester Aspire online shop. Some other awards may be restricted to use with purchasing certain products.
Most of the other funds are "cash" funds. They are also loaded on to a personal Chester Aspire account that is set up by the University for eligible students. These funds can either be used as a payment method to purchase resources on the Chester Aspire online shop or withdrawn as cash.
If you have been awarded funds, you will be sent an email stating how those funds can be used.
How can I use my funds?
The funds are "credit" funds loaded on to a personal Worcester Get Involved account that is set up by the university for eligible students. These funds can be used as a payment method to pay for memberships to clubs and societies on the Worcester Get Involved online shop.
How can I use my funds?
These funds are "cash" funds loaded on to a personal account that is set up by the university for eligible students. These funds can either be used as a payment method to purchase resources on the online shop or withdrawn using as cash.
How can I use my funds?
Your funds will be loaded on to a personal Santander Aspire account that is set up by Santander for eligible students.
Depending on which award you have been issued, the funds can either be used as a payment method to purchase resources on the Santander Aspire online shop or withdrawn as cash. Some awards may be restricted to use with purchasing certain products.
Some awards are "credit" funds that can be used as a payment method to purchase resources on the Santander Aspire online shop.
Other awards are "cash" funds that can either be used as a payment method to purchase resources on the Santander Aspire online shop or withdrawn as cash.
There are also awards that are a mix of both "credit" and "cash" funds where all funds can be used on the Santander Aspire online shop but only some of the award funds can be withdrawn.
If you have been awarded funds, you will be sent an email stating how those funds can be used.
How can I use my funds?
These funds are "cash" funds loaded on to a personal account that is set up by the university for eligible individuals. These funds can either be used as a payment method to purchase products on the online shop or withdrawn as cash.
How can I use my funds?
These funds are "cash" funds loaded on to a personal Oxford Brookes Aspire account that is set up by the university for eligible individuals.
These funds can either be used as a payment method to purchase resources on the Oxford Brookes Aspire online shop or withdrawn as cash.
How can I use my funds?
The Digital Hardship Funds are "credit" funds loaded on to a personal University of Law Aspire account that is set up by the University for eligible students. These funds can be used as a payment method to purchase resources on the University of Law Aspire online shop. Some awards may be restricted to use with purchasing certain products.
Most of the Hardship Funds are "cash" funds. They are also loaded on to a personal University of Law Aspire account that is set up by the university for eligible students. These funds can either be used as a payment method to purchase resources on the University of Law Aspire online shop or withdrawn as cash.
If you have been awarded funds, you will be sent an email stating how those funds can be used.
How can I use my funds?
The funds are "credit" funds loaded on to a personal Aspire at London Metropolitan University account that is set up by the university for eligible students. These funds can be used as a payment method to purchase specific textbook(s) on the Aspire at London Metropolitan University online shop.
How can I use my funds?
The funds are "credit" funds loaded on to a personal Northumbria Aspire account that is set up by the university for eligible students. These funds can be used as a payment method to purchase specific resources on the Northumbria Aspire online shop.
How can I use my funds?
The funds are loaded on to a personal Aspire at the University of Birmingham account that is set up by the University for eligible students. These funds can be used as a payment method to purchase specific resources on the Aspire at the University of Birmingham online shop.
How can I use my funds?
These funds are loaded on to a personal CCCU Aspire account that is set up by the University for eligible students. Most of the awards can either be used as a payment method to purchase resources on the CCCU Aspire online shop or withdrawn as cash.
Some of these awards like the Food Voucher award can only be used as a payment method to purchase specific resources on the CCCU Aspire online shop. If the award is restricted then this should be advised when you are sent the bursary information.
How can I use my funds?
The funds are "credit" funds loaded on to a personal Bolton Aspire account that is set up by the University for eligible students.
These funds can be used as a payment method to purchase resources on the Bolton Aspire online shop and in the SU Shop on campus.
How can I use my funds?
These funds are "cash" funds. They are loaded to a personal account that is set up by the university for eligible students. These funds can be withdrawn as cash.
How can I use my funds?
The Harris Bursaries for Books, Technology and Food awards are "credit" funds loaded on to a personal account that is set up by the University for eligible students. These funds can be used as a payment method to purchase resources on the online shop. Some awards may be restricted to use with purchasing certain products.
Foundation & Financial Bursaries are "cash" funds. They are also loaded on to a personal account that is set up by the university for eligible students. These funds can either be used as a payment method to purchase resources on the online shop or withdrawn as cash.
If you have been awarded funds, you will be sent an email stating how those funds can be used.
Ad hoc Cost of Living Awards may be credit, cash or a mix of credit and cash funds. Further information about your award will be sent to you if you are eligible.
How can I use my funds?
The BooksPlus and Digital Support funds are "credit" funds loaded on to a personal ARU Aspire account that is set up by the University for eligible students. These funds can be used as a payment method to purchase resources on the ARU Aspire online shop. Some awards may be restricted to use with purchasing certain products - if this is the case further information will be sent to you when you receive your funds.
FE bursary and the Emergency Hardship Award funds are "cash" funds. They are also loaded on to a personal ARU Aspire account that is set up by the University for eligible students. These funds can either be used as a payment method to purchase resources on the ARU Aspire online shop or withdrawn as cash.
If you have been awarded funds, you will be sent an email stating how those funds can be used.
How can I use my funds?
The WLV Wallet Bursary funds are "credit" funds loaded on to a personal WLV Wallet account that is set up by the University for eligible students. These funds can be used as a payment method to purchase resources on the WLV Wallet online shop. Some awards may be restricted to use with purchasing certain products.
Most of the Dennis Turner Hardship funds and other Ad hoc awards are "cash" funds. They are also loaded on to a personal WLV Wallet account that is set up by the University for eligible students. These funds can either be used as a payment method to purchase resources on the WLV Wallet online shop or withdrawn as cash.
If you have been awarded funds, you will be sent an email stating how those funds can be used.
How can I use my funds?
Your funds can either be used as a payment method to purchase resources on the online shop or withdrawn as cash.
How can I use my funds?
The Digital Equipment Support funds are "credit" funds loaded on to a personal UEL Aspire account that is set up by the university for eligible students. These funds can be used as a payment method to purchase resources on the UEL Aspire online shop. Some awards may be restricted to use with purchasing certain products.
The other awards are "cash" funds. They are also loaded on to a personal UEL Aspire account that is set up by the university for eligible students. These funds can either be used as a payment method to purchase resources on the UEL Aspire online shop or withdrawn as cash.
If you have been awarded funds, you will be sent an email stating how those funds can be used.
How can I use my funds?
Your funds will be loaded on to a personal account that is set up by the charity for eligible individuals.
Depending on which award you have been issued, the funds can either be used as a payment method to purchase resources on the online shop or withdrawn as cash. Some awards may be restricted to use with purchasing certain products.
If you have been awarded funds, you will be sent an email stating how those funds can be used.
How can I use my funds?
The Digital Award and Kick-Start Award are "credit" funds loaded on to a personal account that is set up by the university for eligible students. These funds can be used as a payment method to purchase resources on the online shop. Some awards may be restricted to use with purchasing certain products.
The Travel Reimbursement & Cost of Living Allowance can either be used as a payment method to purchase resources on the online shop or withdrawn as cash.
If you have been awarded funds, you will be sent an email stating how those funds can be used.
How can I use my funds?
These funds are "cash" funds loaded on to a personal account that is set up by the university for eligible students. These funds can either be used as a payment method to purchase resources on the online shop or withdrawn as cash.
How can I use my funds?
These funds are "cash" funds loaded on to a personal account that is set up by the university for eligible students. These funds can either be used as a payment method to purchase resources on the online shop or withdrawn as cash.
How can I use my funds?
These funds are "cash" funds loaded on to a personal account that is set up by the university for eligible students. These funds can either be used as a payment method to purchase resources on the online shop or withdrawn as cash.
How can I use my funds?
These funds are "cash" funds loaded on to a personal account that is set up by the university for eligible students. These funds can either be used as a payment method to purchase resources on the online shop or withdrawn as cash.
How can I use my funds?
Your funds will be loaded on to a personal account that is set up by the University for eligible students.
Depending on which award you have been issued, the funds can either be used as a payment method to purchase resources on the online shop or withdrawn as cash.
Some awards may be restricted for purchasing certain products or there may be a limit on how much can be withdrawn.
If you have been awarded funds, you will be sent an email stating how those funds can be used.
How can I use my funds?
These funds are "cash" funds loaded on to a personal account that is set up by the university for eligible students. These funds can either be used as a payment method to purchase resources on the online shop or withdrawn as cash.
How can I use my funds?
Your funds will be loaded on to a personal account that is set up by the University for eligible students.
Depending on which award you have been issued, the funds can either be used as a payment method to purchase resources on the online shop or withdrawn as cash.
Some awards, like the Digital Support Funds, may be restricted to purchasing certain products or there may be a limit on how much can be withdrawn.
If you have been awarded funds, you will be sent an email stating how those funds can be used.
How can I use my funds?
Your funds will be loaded on to a personal account that is set up by the University for eligible individuals.
Depending on which award you have been issued, the funds can either be used as a payment method to purchase resources on the online shop or withdrawn as cash.
Some awards may be restricted for purchasing certain products or there may be a limit on how much can be withdrawn.
If you have been awarded funds, you will be sent an email stating how those funds can be used.
How can I use my funds?
These funds are "cash" funds loaded on to a personal account that is set up by the university for eligible students. These funds can either be used as a payment method to purchase resources on the online shop or withdrawn as cash.
How do I withdraw my funds?
Cash awards can be withdrawn directly into your bank account.
For information on exactly how to withdraw, please see the video here: HOW TO WITHDRAW VIDEO
Please note: If you chose to enter your bank details manually rather than through your banking app, please triple check you enter your sort code and account number correctly as mistakes can't be rectified once the transaction has completed.
How do I withdraw my funds?
Cash awards can be withdrawn directly into your bank account.
For information on how to withdraw please see the video: HOW TO WITHDRAW VIDEO
Please note: If you chose to enter your bank details manually rather than through your banking app, please triple check you enter your sort code and account number correctly as mistakes can't be rectified once the transaction has completed.
How much can I withdraw?
The maximum limit is your available withdrawal balance, this is shown on your screen. The minimum value is £20, or if the balance is below £20 then the full value under £20 can be withdrawn.
How much can I withdraw?
The maximum limit is your available withdrawal balance, this is shown on your screen. The minimum value is £20, or if the balance is below £20 then the full value under £20 can be withdrawn.
I don't have a UK Bank Account, can I still withdraw my funds?
You do need a UK based or GBP/Sterling(£) bank account to be able to withdraw your funds.
If you do not have a UK based bank account, the Payit service does allow GBP/Sterling(£) payments into neobank* accounts such as Monzo, Revolut and Wise where a GBP/Sterling(£) pot has been created in the account. This method has been used by other international recipients to successfully withdraw their funds.
If you do not have a UK based or GBP/Sterling(£) bank account, and do not want to set-up an account with a neobank please contact student services or the department that awarded your funds.
*Neobanks are online financial services that offer digital banking options and do not have a physical location. We cannot make any recommendation on which banks you should choose to use. Any queries about the services they offer should be directed to the individual companies.
I don't have a UK Bank Account, can I still withdraw my funds?
You do need a UK based or GBP/Sterling(£) bank account to be able to withdraw your funds.
If you do not have a UK based bank account, the Payit service does allow GBP/Sterling(£) payments into neobank* accounts such as Monzo, Revolut and Wise where a GBP/Sterling(£) pot has been created in the account. This method has been used by other international recipients to successfully withdraw their funds.
If you do not have a UK based or GBP/Sterling(£) bank account, and do not want to set-up an account with a neobank please contact student services or the department that awarded your funds.
*Neobanks are online financial services that offer digital banking options and do not have a physical location. We cannot make any recommendation on which banks you should choose to use. Any queries about the services they offer should be directed to the individual companies.
I haven't received the secure SMS code?
Please ensure that you have good service and that your 2FA mobile number is correct on your account*. The SMS code may take up to 15 minutes to arrive.
*If you notice that your 2FA mobile number is incorrect, you can update it by going to 'My Account', 'Edit My Details'. Further information on this process can be found under question "How can I update my 2FA moblie number?"
I haven't received the secure SMS code?
Please ensure that you have good service and that your 2FA mobile number is correct on your account*. This SMS code may take up to 15 minutes to arrive.
*If you notice that your 2FA mobile number is incorrect, you can update it by going to 'My Account', 'Edit My Details'. Further information on this process can be found under question "How can I update my 2FA moblie number?"
My bank isn't listed on Payit, how do I complete the transaction?
If you cannot find your bank in the list, or you do not use mobile banking, choose the option 'Can't see your bank?' and simply enter your bank account number and sort-code.
Please note: If you chose to enter your bank details manually rather than through your banking app, please triple check you enter your sort code and account number correctly, as mistakes can't be rectified once the transaction has completed.
My bank isn't listed on Payit, how do I complete the transaction?
If you cannot find your bank in the list, or you do not use mobile banking, choose the option 'Can't see your bank?' and simply enter your bank account number and sort-code.
Please note: If you chose to enter your bank details manually rather than through your banking app, please triple check you enter your sort code and account number correctly, as mistakes can't be rectified once the transaction has completed.
My funds haven't arrived in my bank account, what's happened?
If your funds have disappeared from your account and haven't yet arrived in your bank account, it is likely that you have not completed the withdrawal process.
When you start the withdrawal process, the requested amount is put aside until you submit all the information required to send the money to your bank account.
You can check the status of your withdrawal by going to 'My Account', 'My Transactions'.
If the transaction status shows as 'Click Here To Claim Your Funds ' you will need to click the link and continue the process to withdraw your funds into your bank account.
All incomplete withdrawals expire at midnight, so if you do not complete all the steps to withdraw the funds before then, the request will be cancelled and the funds will be automatically returned to your account.
For a reminder on how to withdraw your funds, please see the video: HOW TO WITHDRAW
My funds haven't arrived in my bank account, what's happened?
If your funds have disappeared from your account and haven't yet arrived in your bank account, it is likely that you have not completed the withdrawal process.
When you start the withdrawal process, the requested amount is put aside until you submit all the information required to send the money to your bank account.
You can check the status of your withdrawal by going to 'My Account', 'My Transactions'.
If the transaction status shows as 'Click Here To Claim Your Funds ' you will need to click the link and continue the process to withdraw your funds into your bank account.
All incomplete withdrawals expire at midnight, so if you do not complete all the steps to withdraw the funds before then, the request will be cancelled and the funds will be automatically returned to your account.
For a reminder on how to withdraw your funds, please see the video: HOW TO WITHDRAW
My transaction is locked, what should I do?
Please contact us and our team can unlock the transaction for you.
Once unlocked you will be able to continue withdrawing your funds by clicking on the 'Click Here To Claim Your Funds ' link under the 'My Transactions' section of your account.
My transaction is locked, what should I do?
Please contact us and our team can unlock the transaction for you.
Once unlocked you will be able to continue withdrawing your funds by clicking on the 'Click Here To Claim Your Funds ' link under the 'My Transactions' section of your account.
My withdrawal has failed, what do I do?
This may have happened if the banking systems are experiencing technical difficulties.
You can continue the withdrawal process by:
If this does not work please take a screenshot/picture of the error message and contact us.
My withdrawal has failed, what do I do?
This may have happened if the banking systems are experiencing technical difficulties.
You can continue the withdrawal process by:
If this does not work please take a screenshot/picture of the error message and contact us.
My withdrawal status hasn't updated, what should I do?
Please allow up to 5 minutes for your withdrawal status to update to 'Click Here To Claim Your Funds'.
If you have not received your confirmation email and your Transaction Status has not updated to 'Click Here To Claim Your Funds' within 2 hours please contact us so we can look into this for you.
What can I spend my funds on?
Your Aspire Credit funds can be used to purchase anything on the UWL Aspire online shop, including but not limited to:
Please note: 1st Year Book Funds issued in Level 3/4 (your 1st year) can only be used to order specific course resources chosen by your course leader. You will be emailed further information at the time.
*Not all awards can be used to order all vouchers. If your funds cannot be used to purchase a certain voucher, then they will not show as an available payment option when going through checkout.
What can I spend my funds on?
Your credit funds can be used to purchase anything on the Ravensbourne Aspire online shop, including but not limited to:
Credit funds cannot be used to purchase grocery vouchers (if available).
Most of the Scholarships & Bursaries and Ad hoc Hardship Awards can be used to purchase anything on the Ravensbourne Aspire shop. However, some of these awards like the Food Voucher award may have product restrictions on them. If the award is product restricted then this should be advised when you are sent the award information.
What can I spend my funds on?
Your funds can be used to purchase anything on the online shop or withdrawn as cash.
What can I spend my funds on?
Your funds can be used to purchase anything on the online shop or withdrawn as cash.
If your funds are product restricted then this should be advised when you are sent the award information.
What can I spend my funds on?
Your Salford Inspire Credit and Uplift Payment funds can be used to purchase anything on the Salford Inspire online shop. These funds cannot be used to purchase Food Vouchers if available.
Most of the Ad hoc awards can also be used to purchase anything on the Salford Inspire online shop or withdrawn as cash. However, some of these awards may have product restrictions on them.
If the award is product restricted then this should be advised when you are sent the award information.
What can I spend my funds on?
Your funds can be spent on anything on the BNU Future Success online shop, including but not limited to:
• Art Equipment
• Bags
• Books and eBooks
• Electronics (including computers, headphones and accessories)
• Home & Kitchen Accessories
• Nursing Equipment
• Online Courses
• Photography
• Sports, Fitness & Cycling
• Stationery
Credit funds can't be used to purchase grocery vouchers (if available). If your award has any other product restrictions, then this should be advised when you are sent the award information.
What can I spend my funds on?
Most of the Chester Aspire awards can also be used to purchase anything on the Chester Aspire online shop. However, some of these awards like the Digital Inclusion Funds may have product restrictions on them.
If the award is product restricted then this should be advised when you are sent the award information.
What can I spend my funds on?
Your Worcester Reach funds can be used to purchase anything on the Worcester Reach online shop, including but not limited to:
These funds cannot be used on Game Consoles or associated products.
What can I spend my funds on?
Your funds can be used to purchase memberships to clubs and societies via the Worcester Get Involved online shop.
What can I spend my funds on?
Your Teesside Advance Credit funds can be used to purchase anything on the Teesside Advance online shop, including but not limited to:
What can I spend my funds on?
Your Digital Credit funds have been issued so you can purchase a laptop from a specific list compiled by the University. This list can be found here
If you already have a laptop then your funds can be used to purchase anything on the TU London online shop, including but not limited to:
What can I spend my funds on?
Your funds can be used to purchase anything on the York St John Aspire online shop, including but not limited to:
What can I spend my funds on?
Most of the awards can also be used to purchase anything on the online shop. However, some of these awards may have product restrictions on them. If the funds are product restricted then this should be advised when you are sent the award information.
What can I spend my funds on?
This will depend on which award you have been issued.
Most of the Santander awards can be used to purchase anything on the Santander Aspire online shop. However, some of these awards may have product restrictions on them. If the funds are product restricted then this should be advised when you are sent the award information.
What can I spend my funds on?
Most of the awards can be used to purchase anything on the online shop or withdrawn as cash.
However, some of these awards may have product restrictions on them. If the award is product restricted then this should be advised when you are sent the award information.
What can I spend my funds on?
Your funds can be used to purchase anything on the Aspire@Greenwich online shop, including but not limited to:
What can I spend my funds on?
Your Digital Hardship Funds can be used to purchase the below products on the University of Law Aspire online shop:
Most of the Hardship Funds can be used to purchase products on the University of Law Aspire online shop, or they can be withdrawn as cash.
Only the Food Voucher Award can be used to purchase grocery vouchers. These funds can't be withdrawn.
If the funds you have been issued is product restricted then this should be advised when you are sent the award information.
What can I spend my funds on?
Your funds have been issued so you can purchase specific textbook(s) for your course on the Aspire at London Metropolitan University online shop. When the funds were issued you would've been sent an email with further information.
What can I spend my funds on?
Your funds have been issued so you can purchase the specific textbooks for your Law course on the Northumbria Aspire online shop. When the funds are issued an email will be sent to you with further information.
What can I spend my funds on?
Your funds have been issued so you can purchase specific textbooks for your course on the Aspire at the University of Birmingham online shop. When the funds were issued you would've been sent an email with further information.
What can I spend my funds on?
Most of the available awards can also be used to purchase anything on the CCCU Aspire online shop. However, some of these awards like the Food Voucher award may have restrictions on them.
If the funds are product restricted then this should be advised when you are sent the award information.
What can I spend my funds on?
Your funds can be used to purchase anything on the online shop, including but not limited to:
• Art Equipment
• Bags
• Books and eBooks
• Electronics (including computers, headphones and accessories)
• Grocery Vouchers
• Home & Kitchen Accessories
• Nursing Equipment
• Photography
• Sports, Fitness & Cycling
• Stationery
If your award is product restricted (eg. The Digital Support funds) then this should be advised when you are sent the award information.
What can I spend my funds on?
Your UniAsItShouldBe funds can be used to purchase products on the Bolton Aspire online shop, including but not limited to:
You can also spend your award in the SU shop on campus.
Currently the funds can't be used on the below products:
What can I spend my funds on?
Harris Bursaries:
Foundation & Financial Bursaries:
These funds can be used to purchase anything on the shop or withdrawn as cash.
Ad hoc Cost of Living Awards:
Most of the Adhoc Cost of Living Awards can also be used to purchase anything on the shop. However, some of these awards may be restricted to purchasing certain products. If the funds are product restricted then this should be advised when you are sent the award information.
What can I spend my funds on?
Your Access Sheffield IT & Equipment Bursary funds can be used to purchase anything on the Access Sheffield online shop, including but not limited to:
What can I spend my funds on?
The BooksPlus, FE Bursary and Aspire cash funds can be used to purchase anything on the ARU Aspire online shop, including but not limited to:
The Digital Support funds can only be used to purchase laptops listed here
Credit funds cannot be used to purchase grocery vouchers (if available).
What can I spend my funds on?
Your funds can be used to purchase anything on the Aston Journey online shop, including but not limited to:
or you can withdraw your funds as cash.
What can I spend my funds on?
Your BCU Aspire funds can be used to purchase anything on the BCU Aspire online shop, including but not limited to:
What can I spend my funds on?
Your funds can be used to purchase anything on the WLV Wallet online shop, including but not limited to:
What can I spend my funds on?
The Kick-Start Award and Digital Award can be used to purchase anything on the UCB Kick-Start online shop, including but not limited to:
You can also use some of your funds around campus using your Kick-Start card - please check your award email for further information.
An amount of funds (£100 of £300 Kick-Start Awards, £200 of £500 Kick-Start Awards and all Digital Award funds) can also be spent at:
Please note: Some awards may be restricted for use on certain products. If the funds are product restricted then this should be advised when you are sent the award information.
What can I spend my funds on?
Funds can be used to purchase anything on the Southampton Aspire online shop, including but not limited to:
• Art Equipment
• Bags
• Books and eBooks
• Electronics (including computers, headphones and accessories)
• Home & Kitchen Accessories
• Nursing Equipment
• Online Courses
• Photography
• Sports, Fitness & Cycling
• Stationery
• Vouchers
If your award is product restricted then this should be advised when you are sent the award information.
What can I spend my funds on?
Most of the awards can also be used to purchase anything on the UEL Aspire online shop or withdrawn as cash. However, some of these awards like the Digital Equipment Support may have product restrictions on them. If the award is product restricted then this should be advised when you are sent the award information.
What can I spend my funds on?
Depending on the award you have been issued, your funds can be used to purchase anything on the online shop or may be available to be withdrawn as cash.
If your award is product restricted then this should be advised when you are sent the award information.
What can I spend my funds on?
Your funds can be used to purchase anything on the online shop, including but not limited to:
If your award is product restricted then this should be advised when you are sent the award information.
What can I spend my funds on?
Depending on the award you have been issued, your funds can be used to purchase anything on the online shop or may be available to be withdrawn as cash.
If your award is product restricted then this should be advised when you are sent the award information.
What can I spend my funds on?
Depending on the award you have been issued, your funds can be used to purchase anything on the online shop or may be available to be withdrawn as cash.
If your award is product restricted then this should be advised when you are sent the award information.
What can I spend my funds on?
Depending on the award you have been issued, your funds can be used to purchase anything on the online shop or may be available to be withdrawn as cash.
The Aspire online shop has a wide variety of items available to order, including but not limited to:
And much more
If your award is product restricted then this should be advised when you are sent the award information.
What can I spend my funds on?
Depending on the award you have been issued, your funds can be used to purchase anything on the online shop or may be available to be withdrawn as cash.
If your award is product restricted then this should be advised when you are sent the award information.
What can I spend my funds on?
Depending on the award you have been issued, your funds can be used to purchase anything on the online shop or may be available to be withdrawn as cash.
If your award is product restricted then this should be advised when you are sent the award information.
What can I spend my funds on?
Depending on the award you have been issued, your funds can be used to purchase anything on the online shop or may be available to be withdrawn as cash.
If your award is product restricted then this should be advised when you are sent the award information.
What can I spend my funds on?
Depending on the award you have been issued, your funds can be used to purchase anything on the online shop or may be available to be withdrawn as cash.
If your award is product restricted then this should be advised when you are sent the award information.
What can I spend my funds on?
Depending on the award you have been issued, your funds can be used to purchase anything on the online shop or may be available to be withdrawn as cash.
If your award is product restricted then this should be advised when you are sent the award information.
What happens if I don't use my funds?
If you don't use your funds before they expire, any remaining balance will be removed and you will no longer be able to use those funds.
What happens if I don't use my funds?
If you don't use your funds before they expire, any remaining balance will be removed and you will no longer be able to use those funds.
When do my funds expire?
Most of the funds will expire 365 days after they were issued or if you leave the university.
The Short Term Loan is an exception and will expire after 4 weeks if it is not withdrawn or spent.
You can check the date that your funds were issued by logging into your UWL Aspire account and going to "My Account", "My Transactions".
When do my funds expire?
Ravensbourne Aspire Credit & Widening Participation Uplift:
Students who enrolled in September 2024 or before: Funds will expire July of the year you graduate or if you leave the university.
Students who enrolled in September 2025 and after: Funds will expire on the 31st of July or if you leave the university.
Scholarships & Bursaries and Ad hoc Hardship Awards:
The expiry date will depend on which award you are issued. Please contact the university to confirm when your funds will expire.
When do my funds expire?
Your funds will expire 365 days after they were issued.
You can check the date that your funds were issued by logging into your Ruskin Aspire account and going to "My Account" then "My Transactions".
When do my funds expire?
Your funds will expire on the 25th of July.
When do my funds expire?
Salford Inspire Credit & Uplift Payments:
Your funds will rollover at the end of each year and will expire at the end of your final year of study. You will need to use your funds before your course completes. For the exact date this will be, please contact AskUS.
Funds will also expire if you leave the University before you complete your studies.
Ad hoc awards:
Each award will have a different expiry date. For the exact expiry date for your ad hoc, please check your email containing your award information. If it is not there please contact AskUS.
When do my funds expire?
BNU Learning and Resources Fund:
Once issued, these funds will be accessible until you graduate or leave the University.
Others: The below awards will expire on the 31st of July after they were issued.
When do my funds expire?
The expiry date will be advised in the email that you are sent when the funds are issued.
If this information was not included in that email, please contact moneysupport@cardiff.ac.uk who will be able to advise the expiry date for the funds you have been awarded.
When do my funds expire?
Your funds will expire around the 31st of July each year but please check with the University's bursary team for the exact date.
Funds will also expire if you leave the University prior to your course ending.
When do my funds expire?
These funds will rollover each year while you are at University and will expire once you finish your course or if you leave the University.
When do my funds expire?
Your funds will expire at the end of your first year or if you leave the University.
When do my funds expire?
Your funds will rollover at the end of each year and will expire at the end of your final year of study. You will need to use your funds before you complete your course (this may be before graduation). The funds will also expire if you leave the University prior to completing your course.
For the exact date this will be please check with the University.
When do my funds expire?
Your funds will rollover each year while you are at University and will expire on the 31st July at the end of your course in your final year of study, or if you leave the University.
When do my funds expire?
Funds for the Flying Start, IFY (Integrated Foundation Students) and StudyPlus Awards expired on 31st of July 2025.
For all other awards, please check the email you were sent when the award was issued.
The funds will also expire if you leave the University prior to completing your course.
When do my funds expire?
The duration of how long your funds will be available for should show on the Santander Universities Open Academy award page. If it does not show, and the information was not emailed to you when your funds were issued, please contact Santander here for further information.
You can check the date that your funds were issued by logging into your Santander Aspire account and going to "My Account" then "My Transactions".
When do my funds expire?
Please check your award email for the expiry date of your funds.
You can check the date that your funds were issued by logging into your BBK Aspire account and going to "My Account" then "My Transactions".
When do my funds expire?
Please check the award confirmation email for the exact expiry date/period for your funds.
You can check the date that your funds were issued by logging into your Aspire account and going to "My Account" then "My Transactions".
When do my funds expire?
Your funds will rollover at the end of each year and will expire 90 days after you complete your course. Funds will also expire if you leave the university prior to graduation.
For the exact date of expiry please check with the University.
When do my funds expire?
Most of the funds will expire 90 days after they have been issued, or if you leave the university before that period ends.
If your award has a different expiry date this will be advised when the funds are issued.
You can check the date that your award was issued by logging into your University of Law Aspire account and going to "My Account" then "My Transactions".
When do my funds expire?
Your funds will expire 1 month after they have been issued.
You can check the date that your funds were issued by logging into your Aspire at London Metropolitan University account and going to "My Account" then "My Transactions".
When do my funds expire?
Your funds will expire in May. For further information on when funds will expire please check with your university.
When do my funds expire?
Your funds will expire 2 months after they have been issued.
You can check the date that your funds were issued by logging into your Aspire at the University of Birmingham account and going to "My Account" then "My Transactions".
When do my funds expire?
Most of the funds will rollover at the end of each year and will be available until the day of graduation. The funds will also expire if you leave the university prior to graduation.
Hardship funds will expire 28 days after they are issued.
You can check the date that your funds were issued by logging into your CCCU Aspire account and going to "My Account" then "My Transactions".
When do my funds expire?
Most of the awards expire on the 29 of July 2026
However, the below funds will expire 30 days after they have been issued.
You can check the date that your funds were issued by logging into your account and going to "My Account", "My Transactions"
Please note: Once funds have expired they cannot be reinstated.
When do my funds expire?
Your funds will rollover each year and expire on your final day of teaching in your final year of study.
This will be around May 31st for September starters and December 15th for January starters.
When do my funds expire?
Please see the expiry dates for the funds below:
Office for Students Fund: 29th of July
Academic Award Fund: 29th of July
Sussex Hardship Fund: 29th of July
Welfare Loans: Please check with the university.
When do my funds expire?
Funds rollover each year until you graduate, and you will then have 3 months to spend any remaining balance. The funds will also expire if you leave the University prior to graduation.
Please note: the expiry dates for Ad hoc Cost of Living Awards may be different so check with the university when you receive the funds.
When do my funds expire?
Your funds will expire on the 28th of November. (3-4 months after they are issued).
When do my funds expire?
Your funds will expire:
Digital Support Funds: within 90 days of the funds being issued.
(You can check the date they were issued by logging in on your ARU Aspire account and going to "My Account" then "My Transactions")
BooksPlus: at the end of your course.
(For the exact date please check with the University.)
FE Bursary: the 31st of July
Emergency Hardship Awards: the 31st of July
Funds will also expire if you leave the University.
When do my funds expire?
The Aston Student Support Fund will expire within 60 days of the award date.
You can check the date that your funds were issued by logging into your account and going to "My Account", "My Transactions"
All other funds will expire on 31st July
Funds will also expire if you leave the University.
When do my funds expire?
Your funds will rollover at the end of each year and will expire at the end of your final year of study. You will need to use your funds before you complete your course (this may be before graduation). Funds will also expire if you leave the university before your complete your course.
For the exact date this will be please check with the University.
When do my funds expire?
Any funds awarded from or after August 2025 will expire within 60 days of being issued. You can check the date that your funds were issued by logging into your account and going to "My Account" then "My Transactions"
Any funds awarded in or before July 2025 will rollover each year while you are at University and expire once you finish your course or leave the university.
For more information about the expiry of your funds you can contact money@wlv.ac.uk.
When do my funds expire?
The Digital Funds and Kick-Start award funds expire on 30th September following graduation.
Funds will also expire if you leave the University before completing your studies.
Travel reimbursements for open days will expire within 30 days of the funds being issued.
Cost of Living Allowance funds expire within 365 of the award date.
You can find out when the funds were issued by going to "My Account", "My Transactions".
The expiry period for all other funds be advised in the award email.
When do my funds expire?
Your funds will expire on the 31st of July. They may also be reclaimed if you leave university before this date.
Please note: Once funds have expired they cannot be reinstated.
When do my funds expire?
Your funds will expire 28 days after they are issued.
You can check the date that your funds were issued by logging into your Lancaster Aspire account and going to "My Account" then "My Transactions"
When do my funds expire?
Your funds will expire on 31st of July 2026
Funds may also expire if you leave the University before you complete your studies.
When do my funds expire?
Funds expire 7 days after being awarded if they have not been withdrawn or spent on the Westminster Aspire portal.
You can check the date the funds were awarded by going to "My Account", "My Transactions".
When do my funds expire?
The expiry date/period for your funds will be advised in the the award confirmation email.
When do my funds expire?
The below awards will expire 30 days after they have been issued.
The Diagnostic Testing award will expire 60 days after the funds are issued.
You can check the date that your funds were issued by logging into your account and going to "My Account" then "My Transactions"
When do my funds expire?
Most funds will expire 30 days after they have been issued.
You can check the date that your funds were issued by logging into your account and going to "My Account" then "My Transactions"
Funds issued as Academic Services - IA Compensation will expire on the 31st December.
When do my funds expire?
The Short Term Assistance Grant funds will expire on the 18th of July.
When do my funds expire?
Your funds will expire a set period of time after they have been issued.
Student Services Fund: 7 days
Travel and Tech Fund: 7 days
Emergency Loan: 7 days
HSC Placement Loan: 30 days
You can check the date that your funds were issued by logging into your account and going to "My Account", "My Transactions".
When do my funds expire?
Your funds will expire on 23rd July 2026.
When do my funds expire?
The exact expiry date/period for your funds will be advised in the the award confirmation email.
When do my funds expire?
The exact expiry date/period for your funds will be advised in the the award confirmation email.
Access to unused funds may also be removed if you leave the school before this date.
Please note: once funds have expired they cannot be reinstated.
When will I get my funds?
1st Year Book Funds:
In year 1 (level 3 &4), students receive 1st Year Book Funds equivalent to £100 for full-time students, or £50 if part-time to order specific course resources for your course. Please check your emails for more information.
UWL Aspire Credit:
At levels 5 & 6 students receive £100 for full-time students, or £50 if part-time, of Aspire Credit funds to spend on anything on the UWL Aspire portal.
3 year UG Course
4 year UG Course
The funds are paid out once per academic year, shortly after enrolment has been fully completed. If a student repeats a year, or restarts on a new course, they will not get their next award until they move to the next level of study.
Path to Success Scholarship & the Full Time UG Bursary:
These are scheduled to paid 3 times a year for £200 an award (£600 across the year) - Nov, Feb and May.
Hardship Awards:
These funds are issued as and when the university awards the funds. When the funds are awarded you will receive an email with further information.
When will I get my funds?
Ravensbourne Aspire Credit:
Funds will be issued as a one-off payment within the first month of completing enrolment in your first year at university.
Widening Participation Uplift:
Funds will be issued as a one-off payment within the first month of completing enrolment in your first year at university.
Scholarships & Bursaries & Ad hoc Hardship Awards:
These funds are issued as and when the university awards the funds. When the funds are awarded you will receive an email with further information
.
When will I get my funds?
Please contact the Student Funding team at courses@ruskin.ac.uk for further information about the award you have been issued.
When will I get my funds?
The dates will differ for each award.
Eligible students will automatically receive an email once the funds have been issued and your personal UEL Aspire account is ready for you to log in.
When will I get my funds?
Salford Inspire Credit:
If you are eligible for this award then an email will be sent to your University email address 24 hours after enrolment has been fully completed.
Uplift Payments:
If you are eligible for this award you will be notified automatically a couple of months after intake, eg.
Ad hoc awards:
If you have been told you are eligible, please contact AskUS to check when you will be receiving the funds.
When will I get my funds?
BNU Learning and Resources Fund:
A one-off payment of £150 is awarded to all Home/UK, Undergraduate students in their first year after the 14 day cooling-off period (this period normally starts from the day of enrolment online or the start date of the course, whichever is later).
Others:
The expected dates for the below awards will depend on when you have applied for them. Please contact the University at bursary@bnu.ac.uk for the date you can expect to receive access to the funds.
When will I get my funds?
Cardiff Bursary:
Confirmation of your eligibility for the award will be sent before the end of the first semester with further information.
Together Bursary:
For more details about this award please contact the University via moneysupport@cardiff.ac.uk
Next Step Bursary:
You will be issued funds in your first year. For more details about this award please contact the University via moneysupport@cardiff.ac.uk
Hardship funds:
This will depend on which funds you have been issued. For more details about these awards please contact the University via moneysupport@cardiff.ac.uk
When will I get my funds?
This will depend on which award you have been issued.
More information about the available awards can be found at:
If you can't find the answer via the above links, please contact the University of Chester at university.bursary@chester.ac.uk for further information.
When will I get my funds?
This award is no longer available for new students and all eligible students have already received their funds.
When will I get my funds?
Eligible students receive the £50 credit during term one in their first year.
When will I get my funds?
If you are eligible for the Teesside Advance award then an email will be sent to your University email address shortly after your enrolment has been fully completed.
The funds are paid out once per academic year. If a student is on placement or repeating a year or module then no funds will be issued that year.
When will I get my funds?
If you are eligible for the Digital Credit award then an email will be sent to your University email address shortly after your enrolment has been fully completed. The funds are paid out once in your first year.
When will I get my funds?
Aspire Credit:
Eligible students will be issued funds in September shortly after enrolment. No new students will be issued funds.
Widening Participation:
Eligible students will be issued funds in November. No new students will be issued funds.
When will I get my funds?
Flying Start, IFY (Integrated Foundation Students) and StudyPlus Awards:
No further funds are being issued.
Ad hoc Cost of Living Awards:
This will depend on which award you have been issued. More information will be provided if the University confirms you will be awarded funds. Please contact the Student Support Funds Team for further information.
When will I get my funds?
You will receive an email once your application has been approved and your funds have been awarded to your personal Santander Aspire account.
When will I get my funds?
Funds will be awarded soon after you've taken part in agreed activities.
When will I get my funds?
Financial Aid:
This will be paid following completion of a successful application.
Open Day Travel Bursary:
This will be paid the week before or after the Open Day. Please contact the Open Day team at uniopenday@brookes.ac.uk for further information.
Summer School Travel Bursary:
This will be paid the week before the event, please contact the team at brookes.summerschools@brookes.ac.uk for further information.
Brookes Engage Travel Bursary:
This will be paid the week before the event, please contact the team at brookesengage@brookes.ac.uk for further information.
When will I get my funds?
Funds are issued on successful completion of part 1 and part 2 of student registration.
Eligible students will receive a payout only in their first year of study - £700 in total, split into two payments, £350 in December and the other £350 in March.
The funds are paid out once and only to new students joining an Undergraduate course. Therefore, if a student repeats a year, or restarts on a new course or moves into the following year, they will not get a new payout.
When will I get my funds?
Some awards are paid at set times during the academic year, others are paid once an application is approved.
If you have not received a payment you were expecting please contact the Money and Housing Team at studentsupportfunds@law.ac.uk.
When will I get my funds?
Please check with your university for further information on when funds will be issued.
When will I get my funds?
Eligible Law students will receive their funds shortly after the start of the academic year (early October).
When will I get my funds?
You can expect your funds to be available 2 weeks before your module starts.
When will I get my funds?
The awarding dates differ for each award and bursary, for further information on the available click here.
Eligible students will automatically receive an email once the funds have been awarded and your CCCU Aspire account is ready for you to log in.
When will I get my funds?
Eligible students will automatically receive an email once the funds have been awarded and your Essex Aspire account is ready for you to log in.
When will I get my funds?
Eligible students receive £150 in each year of their studies, with a maximum amount of £450 for 3 year courses and £600 for 4 year courses.
The funds are paid out in January for September starters, May for January starters and October for May starters.
If a student repeats a year, they will not receive additional funding that year.
When will I get my funds?
Eligible students will automatically receive an email once the funds have been issued and your Sussex Aspire account is ready for you to log in.
When will I get my funds?
Awarding dates differ for each award and bursary, for further information on these please visit: myuclan.uclan.ac.uk then click the services for students tab > Check Bursary Entitlement/Payments.
Eligible students will automatically receive an email once the funds have been issued and your account is ready for you to log in.
When will I get my funds?
Once you've completed registration eligible students will be emailed with further information.
When will I get my funds?
Digital Support Funds:
Once your application has been approved by the University you will receive an email with further information.
BooksPlus:
Students who started in the 2018/19 academic year (or before this) will receive £400 of credit for each progressive year of Undergraduate study. Funds are not issued on repeat years of study or if the student restarts on a new course. No new students will be issued funds.
FE Bursary:
For further information on this award please contact bursaries@writtle.ac.uk
Emergency Hardship Awards:
Once your application has been approved by the University you will receive an email with further information.
When will I get my funds?
Aston Extra:
Funds will be issued each year of study (except placement years)
Vice Chancellor's Innovation and Enterprise Scholarship:
Eligible students will receive their funds in 3 instalments - 1 per term period. These are normally awarded to students in October, January and April.
Aston Pathway Student:
The contribution towards the cost of travel is normally issued to eligible students within 3-5 working days of attending a Pathway event.
Aston Future Student:
The earliest date that funds will become available is within 10 working days of the event that you have attended.
Various other Bursaries & Hardship funds:
Once the University have confirmed you will be receiving funds, you will be sent an email with further information.
When will I get my funds?
All students who were eligible have already received their funds. No further funds are being issued.
When will I get my funds?
WLV Wallet Bursary:
If you are eligible for the WLV Wallet Credit funds, you will receive an email to your University email account about 24 hours after fully completing your enrolment. £200 is awarded in the first year and another £100 on progression to the next academic year (Max £300 total is awarded during your whole period of study, no funds are issued if repeating a year).
Dennis Turner Hardship Fund:
If your application is successful you will receive an email with further information about the funds.
Other Ad hoc awards:
If your application is successful you will receive an email with further information about the funds.
When will I get my funds?
Kick-Start Award:
New students are awarded £300 after they are fully enrolled at the start of their academic year and in each progressive year of study.
£300 for September starters: Students who are progressing to the next year of study will need to complete online enrolment and then swipe their ID cards to enter campus during induction week. Any Kick-Start funds that are due will be awarded within 48 hours of doing this.
£300 for February starters: Students who are progressing to the next year of study will need to ensure they have swiped their ID cards to enter campus at the start of the semester. Any Kick-Start funds that are due will be awarded within the first 4 weeks of the start of teaching.
Students with a household income below £25,000 per year are awarded a further £500 within the first 4 weeks of the start of their second semester.
The £500 is issued each year as long as student remains eligible.
Digital Award:
Eligible students will receive a £280 Digital Award in the first year of their course if they are fully enrolled by the end of Induction week.
When will I get my funds?
Funds will be awarded soon after you've taken part in agreed activities.
When will I get my funds?
You will receive an email once your application has been approved and your funds have been awarded to your personal account.
When will I get my funds?
Save The Student will contact successful applicants with more information and a timeline on when funds will be available to access.
When will I get my funds?
You will receive an email once your application has been approved and your funds have been awarded to your personal account.
When will I get my funds?
You will receive an email once your application has been approved and your funds have been awarded to your personal account.
When will I get my funds?
You will receive an email once your request has been approved and your funds have been awarded to your personal account.
When will I get my funds?
Funds are normally issued in 4 parts throughout the year, during:
Please check your award email for further information.
When will I get my funds?
Eligible students will automatically receive an email once the funds have been awarded and your account is ready for you to log in.
Where can I find my account balance?
Your account balance is displayed at the top-right of the page on desktop/laptop, and under the menu on mobile when you are logged in.
You can also check your balance by going to 'My Account', 'Check My Balance'.
Where can I find my account balance?
Your account balance is displayed at the top-right of the page on desktop/laptop, and under the menu on mobile when you are logged in.
You can also check your balance by going to 'My Account', 'Check My Balance'.
Where can I find my transaction history?
Once logged in, go to 'My Account', 'My Transactions'.
If you have been awarded funds, this page will show you when those funds were added to your account, spent, refunded or expired.
Where can I find my transaction history?
Once logged in, go to 'My Account', 'My Transactions'.
If you have been awarded funds, this page will show you when those funds were added to your account, spent, refunded or expired.
Where can I find my Transaction Reference number?
Your transaction reference number was shown on screen when you started withdrawing your funds.
You can also find it by going to 'My Account', 'My Transactions'.
Where can I find my Transaction Reference number?
Your transaction reference number was shown on screen when you started withdrawing your funds.
You can also find it by going to 'My Account', 'My Transactions'.
Who are eligible for the Herts Aspire award?
Please contact the university at info@herts-aspire.co.uk for further information.
Why can't I use my funds on my order?
Please first check the answer to "What can I spend my funds on?" under the "My Funds" section, and the email that was sent to you when the funds were awarded for any restrictions on what your funds can be used for.
If you can't see any advised restrictions and you believe you should be able purchase the items in your basket with your funds please contact us.
Why can't I use my funds on my order?
Please first check the answer to "What can I spend my funds on?" under the "My Funds" section, and the email that was sent to you when the funds were awarded for any restrictions on what your funds can be used for.
If you can't see any advised restrictions and you believe you should be able purchase the items in your basket with your funds, please contact us.
Why can't I withdraw my funds?
If your withdrawable funds are showing a "£0.00" balance but you have funds in your account, please contact us so that we can look into this for you.
Why can't I withdraw my funds?
If you do not find an option to withdraw your funds on the portal then you have not been issued funds that can be withdrawn.
If you can locate the option to withdraw your funds, but the amount available to withdraw is showing a "£0.00" balance this means that the remaining funds in your account cannot be withdrawn and can only be used on the online shop.
Why can't I withdraw my funds?
If you do not find an option to withdraw your funds on the portal then you have not been issued funds that can be withdrawn.
If you can locate the option to withdraw your funds, but the amount available to withdraw is showing a "£0.00" balance this means that the remaining funds in your Santander Aspire account cannot be withdrawn and can only be used on the Santander Aspire online shop.
Why can't I withdraw my funds?
If you do not find an option to withdraw your funds on the portal then you have not been issued funds that can be withdrawn.
If you can locate the option to withdraw your funds, but the amount available to withdraw is showing a "£0.00" balance this means that the remaining funds in your account cannot be withdrawn and can only be used on the online shop.
Why can't I withdraw my funds?
If you can locate the option to withdraw your funds, but the amount available to withdraw is showing a "£0.00" balance this may mean that the remaining funds in your account cannot be withdrawn and can only be used on the online shop.
Please check your award email for further information on how your award can be used.
Why can't I withdraw my funds?
If you do not find an option to withdraw your funds on the portal then you have not been issued funds that can be withdrawn.
If you can locate the option to withdraw your funds, but the amount available to withdraw is showing a "£0.00" balance this means that the remaining funds in your account cannot be withdrawn and can only be used on the online shop.
Why have my funds disappeared?
There are a few reasons that funds may no longer be visible.
If you are still unclear on why your funds have disappeared, please contact us.
Why haven't I received any funds?
If you believe you are eligible to receive funds via please contact the university.
It may be that you have not completed enrolment, have outstanding debts or there may have been an delay with the data uploading. The university will be able to look into this and advise you correctly.
Why haven't I received any funds?
If you believe you are eligible for funds, please contact the Student Funding team via courses@ruskin.ac.uk
Why haven't I received any funds?
All eligible students have been awarded. If you were expecting to receive funds but have not received them yet please visit the SMART Bursaries
To raise a query relating to bursary application/assessment processes: Raise a ticket via MyPortal.
Why haven't I received any funds?
If you're eligible to receive funds via Salford Inspire but you haven't received them, please contact the university through AskUS.
It may be that you have not fully completed enrolment, have outstanding debts or there may have been a delay with the data uploading. The University will be able to look into this and advise you correctly.
Why haven't I received any funds?
If you're eligible to receive funds via BNU Future Success but you haven't received them, please contact the University at bursary@bnu.ac.uk
It may be that you have not fully completed enrolment, have outstanding debts or there may have been a delay with the data uploading. The University will be able to look into this and advise you correctly.
Why haven't I received any funds?
If you're eligible to receive funds via Cardiff StudyPlus but you haven't received them, please contact the University at moneysupport@cardiff.ac.uk
It may be that you have not fully completed enrolment or the bursary application, have outstanding debts or there may have been a delay with the data uploading. The University will be able to look into this and advise you correctly.
Why haven't I received any funds?
If you believe you are eligible to receive funds via Chester Aspire please contact the University university.bursary@chester.ac.uk for further information.
It may be that you have not completed enrolment, have outstanding debts or there may have been a delay with the data uploading. The University will be able to look into this and advise you correctly.
Why haven't I received any funds?
All qualifying first year and PGCE students have received £100 Reach credit with 2nd and 3rd year students receiving £50.
No new students will be awarded funds.
Why haven't I received any funds?
If you are on placement or are repeating a year or module then no funds will be issued until you have moved on to the next academic year.
If you believe you are eligible to receive funds via Teesside Advance please contact the University.
It may be that you have not completed enrolment, have outstanding debts or there may have been a delay with the data uploading. The University will be able to look into this and advise you correctly.
Why haven't I received any funds?
If you are on placement or are repeating a year or module then no funds will be issued until you have moved on to the next academic year.
If you believe you are eligible to receive funds via York St John Aspire please contact the Funding Advice team at fundingadvice@yorksj.ac.uk.
It may be that you have not completed enrolment, have outstanding debts or there may have been a delay with the data uploading. The University will be able to look into this and advise you correctly.
No new students will be awarded funds.
Why haven't I received any funds?
Please contact Santander Open Academy for updates on your application and for help if you have not received the funds that you were expecting to receive.
Why haven't I received any funds?
If you believe you are eligible for funds, please get in contact with Birkbeck University.
Why haven't I received any funds?
For questions regarding Financial Aid please contact studentmoneyadvice@brookes.ac.uk
For questions regarding the Open Day Travel Bursary, please contact the team at uniopenday@brookes.ac.uk
For questions regarding the Summer School Travel Bursary, please contact the team at brookes.summerschools@brookes.ac.uk
For questions regarding the Brookes Engage Travel Bursary, please contact the team at brookesengage@brookes.ac.uk
Why haven't I received any funds?
If you believe you are due to receive funds via University of Law Aspire please contact the University via studentsupportfunds@law.ac.uk.
It may be that you have not completed the application, have outstanding debts or there may have been a delay with the data uploading. The University will be able to look into this and advise you correctly.
Why haven't I received any funds?
If you believe you are eligible to receive funds via Aspire at London Metropolitan University please contact your university/speak with your lecturer.
Why haven't I received any funds?
If you believe you are eligible to receive funds via Northumbria Aspire please contact your Module Leader.
Why haven't I received any funds?
If you believe you are eligible to receive funds via Aspire at the University of Birmingham please contact the University of Birmingham MBA Business School at bbs-mba@contacts.bham.ac.uk to check your eligibility
Why haven't I received any funds?
If you believe you are eligible for funds, please contact your University via studentsupport@canterbury.ac.uk or 01227 922675
You can find more information about the available funds below:
https://www.canterbury.ac.uk/study-here/fees-and-funding/scholarships-and-bursaries
Why haven't I received any funds?
If you believe you are eligible to receive funds via Bolton Aspire please contact the University.
It may be that you are repeating a year, have outstanding debts or there may have been a delay with the data uploading. The University will be able to look into this and advise you correctly.
No new students will be awarded funds.
Why haven't I received any funds?
If you believe you are eligible to receive funds via please contact the Student Support team at studentsupport@uclan.ac.uk.
It may be that you have not completed enrolment, have outstanding debts or there may have been a delay with the data uploading. The University will be able to look into this and advise you correctly.
Why haven't I received any funds?
All students who were eligible have already received their funds. No further funds are being issued.
Why haven't I received any funds?
If you believe you are eligible to receive funds via WLV Wallet please contact the University.
It may be that you have not completed enrolment, are repeating a year, have outstanding debts or there may have been a delay with the data uploading. The University will be able to look into this and advise you correctly.
You can log a helpcall via the ASK@WLV tab on e:Vision.
From a phone via the myWlv app, select e:Vision tile, select ASK@WLV Help tab.
From a pc, log in via www.wlv.ac.uk/evision, click ASK@WLV Help tab.
Why haven't I received any funds?
If you believe you are eligible to receive funds via UCB Kick-Start but have not received them, first check that you are fully enrolled (You can check your enrolment status on the UCB Portal - go to Student Dashboard > Programmes.) and then contact kickstart@ucb.ac.uk with your student ID number.
It may be that you have not completed enrolment, have outstanding debts or there may have been a delay with the data uploading. The University will be able to look into this and advise you correctly.
Non-UCB Students, please contact events@ucb.ac.uk
Why haven't I received any funds?
If you believe you are eligible for funds, please contact t.bleasdale@lancaster.ac.uk at Lancaster University.
Why haven't I received any funds?
If you believe you are eligible for funds, please contact studentinclusion@soton.ac.uk.
Why haven't I received any funds?
If you believe you are eligible for funds, please get in contact with your university.
Why haven't I received any funds?
Please contact the university for further information. The specific contact details can be found below:
Why haven't I received any funds?
If you were informed that funds would be issued but you have not heard anything further, please contact Save The Student so they can look into this for you.
Why haven't I received any funds?
If you believe you are eligible to receive funds via please contact the university.
It may be that you have not completed enrolment, have outstanding debts or there may have been an delay with the data uploading. The university will be able to look into this and advise you correctly.
Why haven't I received any funds?
If you believe you are eligible for funds, please get in contact with your university.
Why haven't I received any funds?
If you believe you are eligible for funds please contact studentfunding@ed.ac.uk.
Why haven't I received any funds?
If you believe you are eligible for funds, please get in contact with your university.
Why haven't I received any funds?
If you believe you are eligible for funds, please contact scholarships@pointblankmusicschool.com
Why haven't I received any funds?
If you believe you are eligible to receive funds via please contact angelina.mahendra.1@citystgeorges.ac.uk
It may be that you have not completed enrolment, have outstanding debts or there may have been a delay with the data uploading. The university will be able to look into this and advise you correctly.
Can I cancel my order?
Most orders can't be cancelled. If you no longer want your order and it has not been dispatched, you can request a cancellation by visiting your order page and clicking 'Request Cancellation'. This does not guarantee that your order will be cancelled, but we will do our best.
Some items have restrictions:
Can I cancel my order?
Most orders can't be cancelled. If you no longer want your order and it has not been dispatched, you can request a cancellation by visiting your order page and clicking 'Request Cancellation'. This does not guarantee that your order will be cancelled, but we will do our best.
Some items have restrictions:
Can I cancel or exchange my online course?
You have 14 days from placing the order to request cancellation for the course providing the course has not been accessed.*
*Please note: Language courses cannot be refunded or exchanged once supplied.
We cannot exchange one course for another.
Can I cancel/change my Kitlocker order?
As these are custom/personalised products, once an order has been placed it can't be changed or cancelled.
Can I cancel/change my Russums order?
As these are custom/personalised products, once an order has been placed it can't be changed or cancelled.
Can I change my delivery address?
A delivery address change is not usually possible once an order has been placed. We recommend that you double-check the delivery address before you place your order.
If you do need to change the delivery address, please contact us from your account email address with your order reference number and we will do our best to get that updated for you.
Can I change my delivery address?
A delivery address change is not usually possible once an order has been placed. We recommend that you double-check the delivery address before you place your order.
If you do need to change the delivery address, please contact us from your account email address with your order reference number and we will do our best to get that updated for you.
Can I get a refund for my Kortext eBook(s)?
We may be able to cancel and refund your order IF the content has not been accessed and you have contacted us within 14 days of the order.
If you have not accessed your Kortext eBook and want to cancel, please request cancellation through your order page.
Can I order a product that's not on the Portal?
online shop has millions of products available to order and our product ranges are regularly reviewed and updated. If the product you are interested in is not currently available we hope you can find a suitable alternative.
Apple Products: We try our best to get in new products from Apple, however the stock availability for these items can be delayed when first released.
Please continue to regularly check your portal for new products.
We welcome suggestions of products to add to the shop. Submit your suggestion.
Can I print off a paper copy of my eBook(s)?
eBooks are designed to be read on electronics only.
You may be able to print a section of the eBook that you have purchased, but you cannot print a full paper copy of the book due to copyright. Each eBook has its own quantity of pages that can be printed set by the publisher.
Can you notify me when a product comes back into stock?
The online shop is not currently set-up for stock notifications but this is something that we are looking to develop in the future.
Please note: Stock availability for Apple products is regularly restricted during the Christmas period (November to mid-January). During this time we are unlikely to get estimated arrival dates for stock.
Do I get a certification for completing an online course?
Yes, you will receive a certificate on the completion of your course.
Some of the certifications available through academy+ include CPD, RoSPA, CMA and several others. Which certification you be awarded will depend on the course you have chosen and whether you have fully completed/passed the course.
Do I have to use my grocery voucher all at once?
No, if you don't use the entire value of the grocery voucher in a one transaction the remaining balance will stay on your voucher until you use it again or it expires.
Please note: You can't receive change or exchange the balance for cash.
For Sainsburys: After each use In-Store, any remaining balance on the grocery voucher will be printed on a receipt. It is the recipient's responsibility to retain the receipt as evidence of their outstanding balance.
For Aldi and Tesco: The balance can be checked on the till.
Do I have to use my grocery voucher all at once?
No, if you don't use the entire value of the grocery voucher in a one transaction the remaining balance will stay on your voucher until you use it again or it expires.
Please note: You can't receive change or exchange the balance for cash.
For Sainsburys: After each use In-Store, any remaining balance on the grocery voucher will be printed on a receipt. It is the recipient's responsibility to retain the receipt as evidence of their outstanding balance.
For Aldi and Tesco: The balance can be checked on the till.
Do I need internet access to read my Kortext eBook(s)?
You will need internet access when you first receive the eBooks as they will need to be downloaded/added to your Kortext account/app. However, once the eBook is downloaded to your app you will be able to read it offline.
More information can be found in Kortext's article: Can I download my e-textbooks for offline reading?
Do I need to top-up my account before placing an order?
No, if the funds you have in your account do not cover the full cost of your order you can pay the difference at checkout.
Do you offer discount codes?
At various points throughout the year we may have special offers or discounts.
If we have any valid discount codes available, they may be shown on your Portal, or if you are opted into marketing emails or text messages, these will be sent to you directly.
Do you price match products?
Our aim is to offer our customers the best value and the widest choice of products as possible.
As we do not buy products in bulk (like Amazon & Curry's do) we are unable to offer price matches.
Does the online course that I ordered have an expiry date?
The courses do not have an expiry date.*
*The course will only expire if the platform is shut down, but there are no known plans to do this.
How are orders fulfilled?
online shop uses stock from our own warehouse as well as external direct delivery suppliers to fulfil your orders so that we can offer a greater range of products.
This means that you may receive several parcels for your order rather than just one.
We are working to improve visibility on how your order will arrive.
How are refunds issued?
Refunds are issued to the original payment method.
How are refunds issued?
Refunds are issued to the original payment method.
How can I track my Kitlocker order?
Please contact Kitlocker here for updates and tracking information. Kitlocker orders are automatically marked as dispatched.
How can I track my order?
Once your order has been has been despatched an email or text is usually sent from the courier to advise that your order is on its way.
You can also view your order details and updates by going to 'My Account', 'View My Orders'.
We're excited to advise that we are working on automatically including the tracking information on your order details so tracking is more accessible.
How can I track my order?
Once your order has been has been despatched, an email or text is usually sent from the courier to advise that your order is on its way.
We're excited to advise that we are working on automatically including the tracking information on your order details, so tracking is more accessible.
How can I track my Russums order?
Please contact them directly for updates and tracking information. Russums orders are automatically marked as dispatched.
Russums: info@russums.co.uk
How do I access the Kortext eBook(s) that I ordered?
Once your order has been processed, a Kortext account will be automatically set up for you and you will be sent an email with your account login details, a temporary password and a link to Kortext site, so you can log in and access your book.
Please note: The Kortext account will be set-up under the email address you use to place your order.
If you already have a Kortext account set-up under your account email address, then an email will be sent to you once your new eBook has been added to your Kortext Library.
If you already have a personal Kortext account under a different email address and you have placed an order through your account email address, please contact Kortext and they will be able to merge the accounts.
How do I access the online course I ordered?
Once your order has been processed, an welcome email will be sent from the course provider to your account email address with the course information and login details.
This email is normally sent within 24 hours of the order being placed (Monday-Friday).
How do I cancel my SU Club/Society membership?
You will need to submit a refund request form, found here, to the Students' Union.
All requests will be reviewed at the end of the month by the Executive panel.
How do I cancel my SU Gym membership?
Any member wishing to terminate their subscription must go through the cancellation process at the Sport Centre Reception Desk.
Once the Gym has emailed us to confirm that the membership has been cancelled, the advised amount will then be refunded.
How do I place an order?
SHIPPING/DELIVERY ADDRESS: Please ensure that you have entered a complete shipping/delivery address. If you are in accommodation, you will need to include your room/flat number, not just the building name.
* For more information on whether you need to create an account, please look under the Help & Supports 'Account' section at 'Do I need to register for an account?'
As with all purchases, please check the eBook, Postage, Returns and T&C info before you place your order.
How do I return a product?
Please visit our Returns Policy.
How do I return a product?
Please visit our Returns Policy.
How do I use my grocery voucher?
Once you have received the link to your voucher, you will need to activate it within 90 days by clicking on the link and saving the file.
For Tesco and Sainsbury's voucher purchases:
The voucher can be printed or presented on a phone and scanned in store to pay.
For Aldi voucher purchases:
The voucher will need to be printed and presented at the customer service desk in any Aldi store in the UK to be redeemed.
Please note: These vouchers can only be used In-Store, in the UK, They cannot be used online or at petrol stations.
For more information about grocery vouchers watch the video: How to Access Your Grocery Voucher.
How do Kortext eBooks work?
Please visit the below links for further information about Kortext:
How do voucher codes work?
Voucher codes that are still valid can be applied to your basket during the checkout process.
How long do I have access to my Kortext eBook(s)?
You will have access to your eBook indefinitely as long as you have access to your Kortext account.
How long will it take for my order to be shipped?
This will depend on which product you have ordered.
Some products are 'in stock' at our or our suppliers warehouses and can be despatched immediately or the next working day.
Other products may be available to order on our website but are not currently in stock - This includes products that we normally keep stock of but are 'temporarily out of stock', and products that have to be ordered specifically for your order. 'Out of stock' products can take a few days to a few weeks to ship depending on the product.
PLEASE NOTE: The estimated despatch dates on your order confirmation are estimates. The product(s) may be despatched before, or after the estimated dates. Orders are not normally shipped on weekends or bank holidays regardless what the estimated despatch date says.
We are working to improve the availability and clarity of stock information.
How many devices can I access my Kortext eBook(s) on?
You can log in to the Kortext app on up to 5 devices.
For more information please visit Kortext's Help Centre.
How much is postage?
Please visit our Postage Policy page.
Size Guides
Visit our size guide page.
The product I was trying to order is no longer on the Portal?
If you can no longer find the product you were interested in, it is likely out of stock and we don't have a date for restocking. In some cases, it may have been replaced by a newer version.
The range of products on the online shop are updated daily so please do continue checking to see if the product is available again.
There is an issue with my Kortext eBook(s), what do I do?
If you can see your eBook on your Kortext account but are having trouble accessing it, or if there is an issue with the quality please check Kortext's Help Centre.
There's an issue with my online course, what should I do?
Please contact support@starskillstraining.co.uk with your account email address and a description of the problem.
What do I do if I place an order with my bank card instead of using my funds?
If you have placed an order using your bank card instead of using your available funds, please contact us immediately.
If you are eligible to use your funds to purchase the product(s) you have ordered, we may be able to resolve the issue for you without you needing to cancel the order and place a new one.
What do I do if I place an order with my bank card instead of using my funds?
If you have placed an order using your bank card instead of using your available funds, please contact us immediately.
If you are eligible to use your funds to purchase the product(s) you have ordered, we may be able to resolve the issue for you without you needing to cancel the order and place a new one.
What does my order status mean?
Once an order is placed, each item within the order will have an individual status. The status will continue to update until the item has been shipped. It will also update if a product has been returned or lost in transit.
Order Status Codes:
Your order has been received and is currently being processed. It should be shipped soon. Most orders are shipped within 24 hours.
Your order has been received and the product is on order with the supplier. It will be shipped as soon as stock arrives with us. We would expect stock to arrive with us about a week after the order has been placed but if your item has not arrived within 2 weeks you will be sent a further update.
Your item has been dispatched and your parcel should arrive with you soon. If you haven't already, we'd recommend that you take a quick look at our Postage Policy to see how long it should take and when to get in contact with us if it hasn't arrived.
This order line has been cancelled as per your request and a refund for the product and any related postage has been issued.
This order line has been cancelled by the supplier and a full refund for the product and any related postage has been issued. This is normally due to the supplier no longer being able to supply the product to fulfil your order.
Your parcel has been returned as undelivered and a refund for the product has been issued. Failed delivery can happen if:
You have contacted us to request a return - your return has now been processed and a refund has been issued.
Your parcel had been shipped but unfortunately it was lost in transit. A full refund for the product and any related postage will have been issued so please place a new order if you still require the item.
Your product is temporarily out of stock, but we are expecting stock to arrive soon.
Your product is currently out of stock and we do not currently have an estimated time for stock to arrive.
This product is not yet available - this refers to books that are not yet published for sale, or products that available for pre-order.
Print on demand - These will normally take longer to arrive as the publishers will often wait for a certain number of orders to come through before they will print copies. This update is also used for books that come over from other countries eg. India and the US as they will naturally take a little longer for stock to arrive.
Your order is currently paused. If you haven't requested a cancellation or address change, and you can't see the reason on your order, please check your emails (& junk folder) to see if we have tried to get in contact with you. There may be an issue with the address on your order.
Your electronic download is now available (normally eBooks). You should receive an email(s) with further instructions (please check your junk folder). If you haven't received one within 24 hours of this update and there is no specific information on your order, then please contact us here
Online Access Available - Online access to your product is now available.
This normally relates to:
What happens to my Kortext account if I no longer have access to my email address?
If you will be losing access to your account email address please contact Kortext who will be able to advise you further.
It may be that you will need to create a second account with a personal email address and then Kortext will merge the two accounts. However, we would recommend contacting them first to confirm if this is required.
What is difference between PDF and an ePub eBook?
PDF eBooks: These are standard, non-interactive electronic copies of the book.
ePub eBooks: These are more flexible and have an interactive functionality. There is greater ability to adjust how the book displays to suit your needs.
What products can I buy with the grocery voucher?
You can use these vouchers to purchase groceries from the supermarket listed on the voucher.
Please note: This voucher cannot be used to buy products like alcohol, tobacco or lottery tickets. There may be other restrictions that apply.
For more information about grocery vouchers watch the video: How to Access Your Grocery Voucher.
What products can I buy with the grocery voucher?
You can use these vouchers to purchase groceries from the supermarket listed on the voucher.
Please note: This voucher cannot be used to buy products like alcohol, tobacco or lottery tickets. There may be other restrictions that apply.
For more information about grocery vouchers watch the video: How to Access Your Grocery Voucher.
When does my grocery voucher expire?
Your voucher will need to be activated within 90 days of receiving it or it will expire. The voucher is activated by clicking on the link in the email and saving the voucher to your electronic device
Once you have activated your voucher it will then be valid for 2 years.
Please note: We cannot replace or refund expired vouchers.
For more information about grocery vouchers watch the video: How to Access Your Grocery Voucher.
When does my grocery voucher expire?
Your voucher will need to be activated within 90 days of receiving it or it will expire. The voucher is activated by clicking on the link in the email and saving the voucher to your electronic device.
Once you have activated your voucher it will then be valid for 2 years.
Please note: We cannot replace or refund expired vouchers.
For more information about grocery vouchers watch the video: How to Access Your Grocery Voucher.
Where can I find a proof of purchase/VAT receipt?
Your order confirmation email and dispatch emails are your proof of purchase. If you specifically need a VAT receipt or a manufacturer requires this as a proof of purchase, please contact us and we will provide you with a PDF proof of purchase once your product(s) have been shipped.
We are working on with our IT team to make a downloadable version available in the future.
Where can I find grocery vouchers to order?
If you have been awarded funds that can be used to purchase grocery vouchers, these vouchers can now be found under "My Account", "My Funds".
This option may remain even once those specific funds have been used up.
Where can I find my order details?
Your orders can be found by going to "My Account", "View My Orders"
Click the "order reference number" for the order details and the status of the products under that order.
Where can I find my order details?
Your orders can be found by going to "My Account", "View My Orders"
Click the "order reference number" for the order details and the status of the products under that order.
Where can I find the grocery voucher I ordered?
If you have placed an order for a grocery voucher (eg. Tesco, Sainsbury's or Aldi), a link to the voucher will be emailed to your account email address. This should normally arrive within an hour.
If you can't locate the email please check your junk/spam folder before you contact us.
For more information about grocery vouchers watch the video: How to Access Your Grocery Voucher.
Where can I find the grocery voucher I ordered?
If you have placed an order for a grocery voucher (eg. Tesco, Sainsbury's or Aldi), a link to the voucher will be emailed to your account email address. This should normally arrive within an hour.
If you can't locate the email please check your junk/spam folder before you contact us.
For more information about grocery vouchers watch the video: How to Access Your Grocery Voucher.
Which software/devices can I use to read my Kortext eBooks?
These can be accessed via the Kortext platform, either online or via the app. The Kortext app is currently available on Mac, iOS, Android and Windows.
For further information on this, visit the Kortext article: What devices and internet browsers can I use?
Kortext eBooks cannot be used on Kindle or other Amazon owned eReaders.
Why can't I use my funds on my order?
Please first check the answer to "What can I spend my funds on?" under the "My Funds" section, and the email that was sent to you when the funds were awarded for any restrictions on what your funds can be used for.
If you can't see any advised restrictions and you believe you should be able purchase the items in your basket with your funds please contact us.
Why can't I use my funds on my order?
Please first check the answer to "What can I spend my funds on?" under the "My Funds" section, and the email that was sent to you when the funds were awarded for any restrictions on what your funds can be used for.
If you can't see any advised restrictions and you believe you should be able purchase the items in your basket with your funds, please contact us.
Why isn't my refund showing?
Any refund to gift vouchers should be available almost instantly.
Refunds to bank cards: Please allow up to 5 working days for any refunds to show in your account. If it's still not showing after this period, contact us here and we will be happy to check for you.
Refunds to Paypal: Please allow up to 5 working days for any refunds to show in your account. If it's still not showing after this period, contact us here and we will be happy to check for you.
If you are expecting your PayPal refund to go through to your bank account and it hasn't, please check your PayPal transactions before contacting us. If the refund has gone through to your PayPal account but not any further, please contact PayPal.
Why isn't my refund showing?
Information about refunds to your account can be found by going to 'My Account', 'My Transactions' or under your order details. It may be that the refunded amount has since been spent or removed.
If your refund has not been removed and your balance is not showing as expected, we would recommend following the below steps:
This should resolve the issue but if you believe the balance is still incorrect, please contact us so we can investigate further.
Refunds to bank cards: Please allow up to 5 working days for any refunds to show in your account. If it's still not showing after this period, please contact us and we will be happy to check for you.
Refunds to PayPal: Please allow up to 5 working days for any refunds to show in your account. If it's still not showing after this period, please contact us and we will be happy to check for you.
If you are expecting your PayPal refund to go through to your bank account and it hasn't, check your PayPal transactions before contacting us. If the refund has gone through to your PayPal account but not any further, please contact PayPal.
Why isn't my refund showing?
Information about refunds to your account can be found by going to 'My Account', 'My Transactions' or under your order details. It may be that the refunded amount has since been spent or removed.
If your refund has not been removed and your balance is not showing as expected, we would recommend following the below steps:
This should resolve the issue but if you believe the balance is still incorrect, but if you believe the balance is still not correct, please contact us so we can investigate further.
Refunds to bank cards: Please allow up to 5 working days for any refunds to show in your account. If it's still not showing after this period, please contact us and we will be happy to check for you.
Refunds to PayPal: Please allow up to 5 working days for any refunds to show in your account. If it's still not showing after this period, please contact us and we will be happy to check for you.
If you are expecting your PayPal refund to go through to your bank account and it hasn't, check your PayPal transactions before contacting us. If the refund has gone through to your PayPal account but not any further, please contact PayPal.